Malena Danielewicz
St Ives,Australia
Summary
I am passionate about personal and professional growth and continuously seek opportunities to take on new challenges. I am currently enrolled in Community Services Certificate 4 at TAFE so I am available to work on the weekends, Mondays and Tuesdays. Enthusiastic and experienced Front of House team member with over 2 years of hospitality industry experience. I have consistently delivered excellent customer service, resulting in high levels of satisfaction. My strong communication and time management skills, along with a keen attention to detail, enable me to ensure smooth front of house operations and maintain exceptional standards. Motivated Store Assistant with eye for detail and drive to work hard. Experienced in payment processing, creating eye-catching merchandise displays and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shoe Consultant
Shoes & Sox
Sydney, NSW
11.2024 - Current
- Utilized product knowledge to make recommendations to customers based on their needs.
- Handled returns and exchanges politely while following store policy guidelines.
- Provided excellent customer service by being friendly, knowledgeable and helpful.
- Handled customer phone calls, providing product information and stock availability.
- Assisted with creating attractive window displays for promotion purposes.
FOH Staff Member
Bettys Burgers
Hornsby, NSW
11.2022 - Current
- Training of new FOH staff in restaurant procedures, food safety and customer service standards
- Greet and talk pleasantly with customers to promote positive image for business
- Work with managers to report and resolve customer issues or concerns
- Welcome each patron warmly, open door and engaged guests to learn how to best serve needs
- Maintain cleanliness of dining area, including tables and floors
Fast Food Worker
Dominos
NSW
05.2022 - 09.2023
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders
- Assembled and served meals according to specific guest requirements
- Processed payments on cash register and counted back bills and change to patrons
Volunteer Dance Teacher
Skye's Performing Arts Academy
01.2019 - 12.2021
- Developed and implemented age-appropriate lesson plans for dance classes
- Organized and managed rehearsals to ensure adequate preparation for performances
- Instructed students in proper technique, terminology and performance of various styles of dance such as ballet, tap, jazz, hip hop and modern
Education
Certificate IV - Community Services
TAFE
Meadowbank12.2024
Completion of Year 11 -
St Ives High School
St Ives12.2023
Communtiy Services Cert II -
TAFE
Ultimo, NSW09.2023
First Aid Certificate -
St Ives High School
St Ives08.2023
Hospitality Certificate I -
St Ives High School
Saint Ives, NSW12.2022
Nursing Tafe Taster Course -
St Leonards TAFE
St LeonardsAdvanced Entry Diploma - Community Services
TAFE
Ultimo, NSWSkills
- Point of Sale (POS) system
- Operations
- Safe food handling
- Strong Communication
- Customer relationship building
- Merchandising displays
- Product promotions
- Product knowledge
Accomplishments
- Spoken at Woman's domestic violence forum
- Attended mental health forums
- Collaborated with the ABC and Youth Up Front in a mental health table talk for an upcoming podcast
- Volunteered every Friday mornings for school breakfast
- Contributed in a brainstorm collab with Raise Mentoring and SalesForce
Certification
- First Aid Certificate
- Police check
- Rosa
- Community Services Certificate II
- Community Services Certificate IV
Languages
Spanish
Native/ Bilingual
Timeline
Shoe Consultant
Shoes & Sox
11.2024 - Current
FOH Staff Member
Bettys Burgers
11.2022 - Current
Fast Food Worker
Dominos
05.2022 - 09.2023
Volunteer Dance Teacher
Skye's Performing Arts Academy
01.2019 - 12.2021
Certificate IV - Community Services
TAFE
Completion of Year 11 -
St Ives High School
Communtiy Services Cert II -
TAFE
First Aid Certificate -
St Ives High School
Hospitality Certificate I -
St Ives High School
Nursing Tafe Taster Course -
St Leonards TAFE
Advanced Entry Diploma - Community Services
TAFE
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