Summary
Work History
Education
Skills
Websites
References
Languages
Timeline
Generic

Malena Falcone

Summary

Customer Success Specialist with over 12 years of experience in customer service, sales, and technology. Proficient in various areas, excelling in building strong client relationships, problem-solving, and ensuring customer satisfaction. Skilled at leveraging technology to enhance customer experiences. Committed to delivering exceptional service and achieving business objectives.

Work History

Customer Support Representative

BINANCE
  • Providing exceptional customer assistance via phone, and live chat. Managing approximately 65 incoming cases per day.
  • Maintaining detailed documentation of interactions and feedback collection
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to identify areas of improvement in customer service protocols.
  • Streamlined support processes for increased efficiency and reduced response times.

Customer Service & Community Manager

iateach
  • Provided technical support in a startup that was dedicated to teaching about cryptocurrencies
  • Designed and wrote captions for Instagram and Facebook
  • Answered customers inquiries about how to use the platform
  • Created content about cryptocurrencies and blockchain and then used those texts to generate artificial intelligence voices.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Content Creator & Traduction Esp/Eng

Miller&Co
  • I worked interpreting 150 hours of Spanish content about architecture and BIM, and then translating it into English
  • I was in charge of communication between CEOs and content creators
  • Use Illustration, Premiere Pro, Google sheets and docs to create educational videos.
  • Knowledge and use of AI tools to improve procedures.
  • Collaborated with cross-functional teams to produce new multimedia content.

Education

Lawyer -

University of Siglo 21
ARGENTINA
06.2024

Google Data Analytics -

Coursera
05.2024

Administrative assistant -

Platzi
03.2024

Customer Success Specialist -

Platzi
03.2024

Career Essentials in Administrative Assistance -

Microsoft and LinkedIn
05.2023

Customer Support representative -

PLATZI
12.2022

Skills

  • Microsoft & Google Suite
  • Prompt engineering - Chat GPT
  • Notion
  • Adobe Suite
  • Leadership
  • Soft Skills
  • Copy Writing
  • Customer Service
  • System administration & Security
  • Troubleshooting
  • Complaint Handling
  • Social Media
  • CRM Software
  • Customer Focus
  • Online Chat Support
  • User Training

Websites

References

  • Francisco de la llave, frandelallave27@gmail.com - Shift Leader ( BINANCE )
  • Eduardo De Feo, eduardo@iateach.com - CEO ( IATEACH )
  • Hector Miller, administracion@millerco.com.ar ( CEO MILLER&CO)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working

Timeline

Customer Support Representative

BINANCE

Customer Service & Community Manager

iateach

Content Creator & Traduction Esp/Eng

Miller&Co

Lawyer -

University of Siglo 21

Google Data Analytics -

Coursera

Administrative assistant -

Platzi

Customer Success Specialist -

Platzi

Career Essentials in Administrative Assistance -

Microsoft and LinkedIn

Customer Support representative -

PLATZI

Similar Profiles

CREATE PROFILE
Malena Falcone