MALENE REYES OLIVEROS
FRASER RISE,VIC
Summary
Dynamic professional with experience at AUSTRALIA POST, excelling in mail sorting and automated machine operation. Proven ability to enhance customer satisfaction through exceptional service at THE LANGHAM MELBOURNE. Adept at adhering to safety protocols while efficiently preparing outbound mail and fostering positive relationships with clients and colleagues.
Overview
9
9
years of professional experience
Work History
Mail Sorter
AUSTRALIA POST
TULLAMARINE, VIC
11.2023 - Current
- Sorted incoming mail according to established postal guidelines.
- Operated automated sorting machines efficiently and safely.
- Prepared outbound mail for delivery by organizing packages.
Food and Beverage Attendant
THE LANGHAM MELBOURNE
SOUTHBANK, VIC
08.2016 - 10.2021
- Delivered exceptional customer service to enhance guest dining experiences.
- Assisted in food preparation and presentation for timely service.
- Maintained cleanliness and organization of dining and service areas.
- Operated point-of-sale system for accurate order processing.
- Collaborated with kitchen staff to meet guest requests efficiently.
- Monitored dining area for guest satisfaction and addressed inquiries promptly.
- Trained new staff on service standards and operational procedures.
- Maintained a positive attitude towards coworkers and customers at all times.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Responded quickly to customer complaints or special requests in a professional manner.
Education
Bachelor of Science - Tourism
CENTRO ESCOLAR UNIVERSITY
MANILA PHILIPPINES03-1994
Skills
- Mail sorting
- Automated machine operation
- Outbound mail preparation
- Postal guidelines adherence
- Safety protocols
- Customer service
Timeline
Mail Sorter
AUSTRALIA POST
11.2023 - Current
Food and Beverage Attendant
THE LANGHAM MELBOURNE
08.2016 - 10.2021
Bachelor of Science - Tourism
CENTRO ESCOLAR UNIVERSITY
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