Summary
Overview
Work History
Education
Skills
References
Timeline
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Maletina Tevaga

Brisbane,QLD

Summary

Proven track record in enhancing customer experiences and streamlining operations, demonstrated at Scentregroup. Excelled in multitasking and effective problem-solving, ensuring smooth service delivery. Skilled in communication and telephone etiquette, significantly improved team performance and customer satisfaction. Adaptability and reliability underscored by mentoring new hires. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Concierge Attendant

Scentregroup
09.2022 - Current
  • Served as the main point of contact between management, retailers, security and customers
  • Answered incoming calls in regard to customer enquiries
  • Provided exceptional service by promptly addressing any questions or requests from customers
  • Conducted monthly inventory checks of essential items required for fulfilling gift card sales
  • Maintained comprehensive knowledge of centre retailers and attractions to provide informed recommendations to shoppers
  • Assisted in training new team members on concierge best practices, elevating department performance levels
  • Assisted with administration collecting retailers monthly turnover figures at the beginning of each month
  • Assisted the valet team streamlining check-in process for smoother customer valet parking experiences
  • Organised lost property monthly and separating into donations and rubbish


BOH Team Member

Taco Bell Restaurant
10.2021 - 09.2022
  • Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
  • Ensured timely completion of daily prep lists, supporting smooth shift transitions and minimizing downtime.
  • Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
  • Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
  • Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
  • Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted FOH team by serving during peak hours if needed

Cafe All Rounder

Coffee Guru
07.2021 - 03.2022
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Customer Service

Aussie Seafood House
12.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Education

High School Diploma -

Mount Alvernia College
Kedron, QLD
11.2023

Diploma of Business - Business

Barrington College
Brisbane, Australia
07.2023

Skills

  • Patience and composure
  • Strong multitasking
  • Reliability and punctuality
  • Exceptional communication
  • Telephone Etiquette
  • Adaptability
  • Effective problem solving

References

Indi Chapman 


Timeline

Concierge Attendant

Scentregroup
09.2022 - Current

BOH Team Member

Taco Bell Restaurant
10.2021 - 09.2022

Cafe All Rounder

Coffee Guru
07.2021 - 03.2022

Customer Service

Aussie Seafood House
12.2020 - 07.2021

High School Diploma -

Mount Alvernia College

Diploma of Business - Business

Barrington College
Maletina Tevaga