AZERA SAIPAIA
Crestmead, Brisbane
Summary
Trustworthy and compassionate individual who is passionate about helping young people and staff discover their full potential through positive and committed support. Offering over two years of experience helping to support their emotional, social and personal growth by navigating various situations and developing coping and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Support Worker, Operations Manager
Inclusion Care And Respite Services
Brisbane
03.2021 - Current
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Developed monthly schedules and assignments for in house programs.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Documented case notes daily and coordinated follow-up.
Residential Case Manager
Integrated Family And Youth Services
Cairns
01.2020 - 02.2021
- Managing the day-to-day operations of a Residential Program.
- Providing a safe and therapeutic environment for young people to grow and ensuring that the living environment is maintained to a high standard.
- Ensuring that the care provided meets the Standards of Care proceeding to IFYS Policies and Procedures.
- Managing positive and respectful relationships with all stakeholders including the young people in care and their families, Child Safety, Placement Services.
- Reporting and documentation including case notes, critical incident reporting, medication logs, daily logbooks, monthly summaries, safety incident reporting, and case management documentation.
- Facilitate/attend relevant meetings including household meetings and stakeholder meetings.
- Attending critical appointments with young people as support and advocate.
- Staff management, including staff rostering, onboarding of new staff.
- Recruitment- Organizing and completing interviews, ensuring correct forms are lodged, follow up on LCS Checks, follow up on induction and program training, providing training regarding IFYS Policies and Procedures.
- BSO Delegations - Organizing Fleet Vehicles and maintenance requirements, Finances for program support, Completing Internal and External Auditing, Completing program maintenance requests, facilitating program team meetings and supervision, Coordinating Case Management Meetings and Stake Holder Meetings; Ensuring programs follow Quality and Compliant by following QLD Legislation and Framework, preparing and ensuring programs follow COVID practice.
Residential Youth Worker
Integrated Family And Youth Serices
Ipswich
01.2019 - 02.2020
- Providing key emotional support and encouragement with young residents to develop long term plans and goals
- Maintain a calm, positive and encouraging approach with all young residents
- Assure proper medication is given to client as assigned and to monitor health and wellness
- Administrative responsibilities to report the growth and behavioral care of each young person
- Cultivate and implement a work based relationship with each client to help establish their own goals
- Help clean residential house to standard and cook alongside client to help establish independent and life skills
Food Processing
Snap Fresh
Crestmead
08.2017 - 09.2019
- Quality assurance
- Operating a commercial oven and machinery
- Packaging finished product to correct spec
- Picking and Packing work orders
Children's Program Facilitator
City Council Of Kwinana
Perth
01.2017 - 07.2017
- Organizing program and games for after school care
- Setting up of games and equipment as well as packing down of equipment
- Assisting children within the program and making sure they understand the task required
- Coordinating Lego Club as well as Arts & Crafts afternoon (preparing programs prior to the class and teaching)
- Communication with parents on programs coming up as well as attendance of their child
- Responsible for media footage of the programs (taking photos during the program for advertisement).
Event Coordinator/ Youth Mentor
Youth With A Mission
Perth
01.2013 - 01.2017
- Office administration work.
- Organizing community events.
- Organizing and coordinating youth events.
- Provided mentorship and discipleship to at risk youth with life skills and social development skills by running youth camps, skills seminars, one on one conversations and group activities.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Officiate Creative Arts program towards youth programs or events
- Enlisted the support of volunteers and collaborated with businesses and community groups for programs initiated.
- Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
- Kitchen work: HACCP; cooking and preparing food in a commercialized kitchen.
Process Worker- Training Officer
Inghams Enterprises
Murrarie
03.2008 - 12.2012
- Monitored product standards and quality-control programs.
- Made sure that products were produced on time and are of good quality.
- Ensured that all health and safety guidelines were followed.
- Provided Training to new employees accordingly to company standards.
- Allocated First Aid Officer in selected area.
- Administrative work.
Retail Assistant
Bunnings Warehouse
Underwood
06.2007 - 01.2008
- Engaged with customers in a sincere and friendly manner.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers.
- Recommended merchandise to customers based on their needs and preferences.
- Contacted other store locations to determine merchandise availability.
- Operated a cash register and money handling.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Stocked and replenished merchandise according to store merchandising layouts.
Education
Certificate III in Training And Assessment
Bannister Technical Pty Ltd
Surry Hills, NSWCertificate IV Youth Work
Institute of Pacific Australia
Beenleigh, QLDBachelor of Arts - Social Science
Southern Cross University
Gold Coast, QLD (Online)Some College (No Degree) - NDIS Support Coordination
DSC
Brisbane, QLDSome College (No Degree) - NDIS Support Coordination
My Care Space
Brisbane, QLDSkills
- Motivated team player
- Natural leader
- Excellent communication skills
- Friendly demeanor
- People-oriented
- Strong work ethic
- Active listening skills
- Goal-oriented
- Detail-oriented
- Reliable
- Relationship building
- Office administration
- Organizational skills
Professional References
Megan Lavell
IFYS Case Manager
Ipswich, QLD
Telephone: 0402 926 759
Andrew Nairn
Office Manager
Office Relocations - Perth, WA
Telephone: 0452 248 802
Timeline
Support Worker, Operations Manager
Inclusion Care And Respite Services
03.2021 - Current
Residential Case Manager
Integrated Family And Youth Services
01.2020 - 02.2021
Residential Youth Worker
Integrated Family And Youth Serices
01.2019 - 02.2020
Food Processing
Snap Fresh
08.2017 - 09.2019
Children's Program Facilitator
City Council Of Kwinana
01.2017 - 07.2017
Event Coordinator/ Youth Mentor
Youth With A Mission
01.2013 - 01.2017
Process Worker- Training Officer
Inghams Enterprises
03.2008 - 12.2012
Retail Assistant
Bunnings Warehouse
06.2007 - 01.2008
Certificate III in Training And Assessment
Bannister Technical Pty Ltd
Certificate IV Youth Work
Institute of Pacific Australia
Bachelor of Arts - Social Science
Southern Cross University
Some College (No Degree) - NDIS Support Coordination
DSC
Some College (No Degree) - NDIS Support Coordination
My Care Space
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