Experienced with administrative support, including scheduling and document management. Utilizes strong organizational skills to maintain efficient office operations. Knowledge of effective communication and teamwork principles.
Overview
29
29
years of professional experience
Work History
Administration Assistant
Kelly Partners
07.2024 - 06.2025
Process of daily client enquires via phone and emails, ASIC maintenance, Client database maintenance, Liaising with ATO via phone and ATO Portal, Managing lodgements of Tax Returns and Activity Statement, Banking, EFT processing, Invoicing, Client Subscription disbursements, Managing mail coming in and out, Billing Analysis, Management of weekly debtor statements, Engagement Letter processing, Setting up work via Karbon for accountants, Title Searches, Sending documents for signing via DocuSign, general office duties, copying scanning and meeting face to face clients.
Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Assistant Accountant
Harwood Chartered Accountants
09.2022 - 07.2024
General office duties including reception, Managing ASIC clients, preparing tax returns, ABN & TFN applications, managing client database, Liaising with ATO & via Portal, processing SMSF for Auditing, processing correspondence through ATOMate, Activity Statement process, Banking, EFT processing, Invoicing, lodgments of tax returns, ability to use BGL software, MYOB AccountRight and MYOB AE, some IT.
Office Administrator
Mawby Cowper Meares & Co
02.2018 - 08.2022
Company Overview: Chartered Accountants
General office duties, relieve receptionist when required, accounting support to 4 Partners which include; Tax Returns, Activity Statements, applications for ABN and TFN, lodgments, database management, preparation of meetings including agendas and writing minutes of meetings, management of accounts for clients using MYOB AccountRight, liaising with clients and ATO, ability to fully use ATO Portal, accounts payable and banking. MYOB AE are main software usage on daily basis.
Reception/Accounts Payable/Administration
Fomtec Group
07.2017 - 01.2018
Company Overview: Construction Firm
Answering daily calls, helping out with payroll of 120 employees weekly, managing Cbus and ACRIT, accounts payable, purchasing, managing stationery, managing filing system, managing employee database, corresponding with suppliers by email and telephone, managing fuel accounts and toll accounts, entering invoices and payments using MYOB AccountRight, entering wages of contractors into MYOB AccountRight, entering payments into bank account for authorisation, faxing, scanning.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Reception/Administration
Hayes Partners
03.2011 - 07.2017
Company Overview: Accounting/Law firm
Answering calls, meeting and greeting clients, managing diary for the Director, maintenance of photocopier, fax, franking machine and boardroom, copying contracts scanning and emailing, managing client’s files, mail distribution, creating spreadsheets, processing payments by EFT, reconciliation of invoices on monthly basis, banking, office management when director is attending (conferences, court, yearly holidays).
Accounting side: Entering new clients into MYOB AE database, processing Tax Returns and Activity Statements using MYOB AE System Services, managing clients within ASIC Portal by preparing Annual Company Statements (notice of meeting of Directors, Members and Shareholders), management of new and existing Officeholders using CAS, lodgments, preparing invoices and letter correspondence to clients.
Law side: Liaising with clients, lawyers, Real Estate agents and barristers by telephone and by letter correspondence using dictaphone, LawDocs and MS Word, preparing Wills and invoices, assisting director with lodgments and filing documents in Court, assisting conveyancing manager with preparing Contracts when required.
Sales Administrator
Angel Imports Pty Ltd
01.2010 - 03.2011
Managing an account of 450 clients within Australia, processing daily orders, data entry, invoicing, crediting, using CustomSoft Distribution System, account receivable, processing payments by using EFT, cheques, banking (Direct deposits), creating spreadsheets using Excel, organising freight for daily orders to dispatch, processing monthly commissions for agents, daily correspondence with agents and clients, answering daily enquiries, filing, faxing and photocopying.
Reception/Administration
FYNA Group of Companies
10.2008 - 10.2009
Answering calls, typing up letter correspondence for all staff, mail distribution, assist accounts dept. and payroll dept. when required, typing Tenders for senior engineers, balancing and reimbursement of petty cash, reconciliation of Credit Cards using MYOB AccountRight, transferring funds between accounts on daily basis, creating spreadsheets, organising travel, accommodation and car hire for staff, general housekeeping, filing, copying, faxing.
Sales & Contract Administrator
VoIP Pty Ltd
08.2003 - 11.2007
Account management with client portfolio over 50 medium sized voice and data customers, direct selling, attending conferences, exhibitions (local and interstate) and meetings, providing quotes and proposals for new businesses and maintenance, marketing, organising work events and conferences, administer Alcatel Co-op, assist with Tenders, maintain VoIP existing database, relief receptionist when required, organising travel, accommodation arrangements and car hire for staff, answering calls, mail distribution, manage booking for boardroom and meeting rooms, assist accounts dept. when required using MYOB AccountRight.
Laboratory Administrator/Customer Service
IDEXX Laboratories Pty Ltd
04.2002 - 08.2003
Customer Service, data entry, dispatching blood for testing locally and interstate, ordering lab supplies, liaising with pathologists and veterans, logging in calls using SAPLogon and FileMakerPro.
Reception/Administration
University of WA – Animal Care Unit
02.2000 - 03.2002
Provide general support to the ACU staff, data entry, arranging meetings, purchasing, preparing agendas, taking and typing minutes, accounts payable and receivable, assisting with seminars, organising courses, functions and meetings, attending to lab animals when required, emailing, faxing.
Purchasing Officer
University of WA – Biochemistry Dept.
06.1996 - 02.2000
Input and operation of computerised accounting system using Peoplesoft, accounts payable and receivable, purchasing lab supplies locally, interstate and overseas, maintain register of requisitions and equipment, correspondence, faxing, distribution of orders, emailing and liaising with academic staff.
Education
Completed year 12 (HSC) -
St Joachims High School
Victoria Park, WA
Skills
Office administration
Administrative support
Telephone reception
Scheduling appointments
Customer relations
Appointment scheduling
Mail handling
Bookkeeping
Account reconciliation
Languages
Polish and English
Training
Secretarial Course Carine College of TAFE Carine WA 6020
Course Included: Word processing, computers (spreadsheets), Communication Skills, accounting to trial balance, touch Touch typing (45 w/mwith 99% accuracy), manual calculations
Accounting Course Perth College of TAFE (night school) Perth WA 6000
Course Included: Accounting to trial balance, accounting basic reports
Manual and Computerised Bookkeeping The Wearne Training Centre Morley WA 6062
Agenda and Minutes Course Course within workplace at University of WA
Course Included: Agenda, taking and writing minutes of meeting
Certificate IV in Business (Frontline Management) National Institute of Training NSW Course within workplace at VoIP Pty Ltd
Course Included: Coordinate implementation of customer service strategies, development of work priorities, implement of continuous improvement, implement effective workplace relationships, implement operational plan, implement workplace information system, monitor a safe workplace, promote team effectiveness
Hobbies and Interests
Animals, music, playing piano, art, drawing, people, kickboxing, dancing, cooking, cars, bike riding, walking