Mali Gilbert
Adamstown,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Piggott's Pharmacy
07.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
Community Aged Care Worker
NovaCare
04.2022 - 06.2023
- Assisted clients with daily living activities, promoting independence and overall wellbeing.
- Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
- Implemented effective time management strategies to balance caseloads while maintaining a high level of care for each client.
- Maintained detailed records of client progress, documenting achievements and areas for improvement.
- Completed ongoing professional development opportunities to stay current on industry trends and best practices in aged care services.
Retail Worker
Dangerfield
10.2020 - 04.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Education
Bachelor of Nursing -
University of Newcastle
Newcastle, NSW10.2025
HSC -
St Josephs Regional College
Port Macquarie, NSW11.2018
Skills
Daily living assistance
Housekeeping and meal preparation
Personal Care
Independent Living Support
Documentation And Reporting
Certification
Drivers License
First Aid Certificate (CPR included)
National Police Check
Working with Children Check
Timeline
Disability Support Worker
Piggott's Pharmacy
07.2023 - Current
Community Aged Care Worker
NovaCare
04.2022 - 06.2023
Retail Worker
Dangerfield
10.2020 - 04.2022
Bachelor of Nursing -
University of Newcastle
HSC -
St Josephs Regional College
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