Malia De Lange
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Child Protection Practitioner/Case Manager
Department of Families, Fairness and Housing
Box Hill/Melbourne, VIC
06.2024 - Current
- Participated in care team meetings to discuss the clients' and parents' care plans and strategies for improvement.
- Offered guidance around setting realistic goals for recovery based on individual strengths and limitations.
- Referred the client's parents to appropriate rehabilitation programs when court-ordered.
- Maintained accurate records of client progress, therapeutic interventions, and outcomes.
- Follow up with services and programs regarding parents' progress.
- Ordered laboratory tests and imaging scans to complete further investigations.
- Worked with clients and families to agree on a realistic case plan that coincides with court orders.
- Wrote and delivered client reports to appropriate legal parties and parents in a timely manner.
- Liaise with CPLO regarding cases and desirable outcomes in clients' best interest.
- Attended court dates and maintained professionalism at all times, despite the outcomes.
- I attended a 6-week Professional Induction program to ensure I had a thorough understanding of the role, the department's policies, procedures, programs, and stakeholders.
- Built trust and good rapport with parents and clients to allow for smooth transitions and honest communication for better contact/visit in the best interest of the client.
- Maintained open discussions with Team manager regarding cases
Case Practice Support Worker
Department of Families, Fairness and Housing
Box Hill/Melbourne, VIC
08.2023 - 06.2024
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
- Developed positive relationships with clients and visitors maintaining professional boundaries at all times.
- Monitored client well-being and reported any changes or concerns to relevant staff members.
- Maintained accurate records of client progress using computer systems (CRIS) or paper files, in line with policies and regulations.
- Report any incidents or accidents in accordance with company policy and procedure.
- Organized leisure activities for clients in the community.
- Conducted risk assessments on visitors and parents before the visit commences.
- Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
- Provided emotional support and companionship to enhance clients' well-being.
Family Contact Supervisor
Angelico Family Services
Melbourne, Victoria
01.2021 - 10.2022
- Updated documents and maintained permanent notes and reports.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Conducted home visits, completed inspections and interviewed family members.
- Maintained legal documents for court proceedings.
- Prepared correspondence, case notes and technical reports for family court
- Organised weekly reminders to families of meeting locations and making sure parents did not come into contact while transferring children from one parent to the other.
- Built trust and rapport with parents and their children during their separation period as emotions are highly intense
- Interviewed clients individually and with other family member to assess situations, capabilities and problems.
- Supported the individual parent by facilitating weekly group sessions with their children at their preferred choice of location but also adhering to the policies of my organisation.
- Informed parents about legal processes through the knowledge of my employer and lawyers.
Child, Youth and Family Support Worker
Community Staffing Australia
Melbourne, Victoria
03.2021 - 09.2022
- Supervised visits at various sites by providing children with age-appropriate opportunities for interaction with parents, maintaining safety of participants
- Updated documents and maintained case notes.
- Established behavioral modification goals and assessed progress toward goals.
- Compose or prepare correspondence, case notes and technical reports
- Built trust and rapport with clients from VACCA and Child protection by remaining calm, compassionate and positive in variety of situations.
- Attended hearings with clients to provide emotional support.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Resolved complex and escalated support issues.
- Reported concerns and recommendations from clients and employees to senior management.
Youth and Young Adults Youth Director
Upper Room Wesleyan Methodist Church
Melbourne, Victoria
01.2021 - 03.2022
- Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities.
- Planned and led activities with varied focus such as outdoor exploration, education and crisis intervention.
- Approached conflicts and crisis situations in calm and professional way.
- Collaborated with counselors and parents to report youth behavior and progress.
- Helped youth-focused programs recruit, schedule and track volunteers to handle front-line activities.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Planned and administered budgets for programs, equipment and support services.
Engagement Support Worker
Therapeutic Engagement Support Services Association (TESSA)
Melbourne, Victoria
10.2018 - 12.2018
- Monitored student progress and assisted students and teachers with resolving problems.
- Planned, directed and monitored instructional methods and content of educational and vocational programs.
- Prepared and maintained personnel reports and records for officials and agencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Conferred with parents and staff to discuss educational activities and policies.
- Implemented policies, procedures and programs to carry out educational standards and goals.
Education
Diploma - Community Services (Case Management)
Holmesglen Institute
Moorabbin, VIC03.2020
Graduate Certificate - Cert of Managing Challenging Behavior
Therapeutic Engagement Support Services Associatio
Melbourne10.2018
Graduate Certificate - Protective Practices Training
Therapeutic Engagement Support Services Associatio
Melbourne, VIC10.2018
Short Course - Medical Reception
Holmesglen Institute
Moorabbin, VIC11.2015
Certificate III - Children's Services
Pragmatic Training
Melbourne, VIC03.2013
Certificate III - Frontline Management
Pragmatic Training
Melbourne03.2013
Certificate II - Community Services
Pragmatic Training
Melbourne03.2013
Certificate II - Business
Chandler Secondary College
Noble Park, VIC11.2008
Skills
- Home Visits
- Active Listening
- Relationship Building
- Client Support and Assistance
- Reliable & Trustworthy
- Report Writing
- First Aid/CPR
- Organizational Skills
- Supervision & Leadership
- Computer Skills
- Case Documentation
- Friendly, Positive Attitude
- Case management
- Risk assessment
- Client assessment/Safety Evaluation
- Team collaboration
- Work Independently
- Behavior management
- Outcome driven
Education and Training
other,other,other,other,other,other,other,other
References
Community Staffing Australia
Pita Aisake (Engagement Office Staff)
pita@communitystaffing.com.au
0410186516
Angelico Family Services
Marianna Angelico (CEO)
marianna@angelicofamilyservices.com.au
0407365256
Timeline
Child Protection Practitioner/Case Manager
Department of Families, Fairness and Housing
06.2024 - Current
Case Practice Support Worker
Department of Families, Fairness and Housing
08.2023 - 06.2024
Child, Youth and Family Support Worker
Community Staffing Australia
03.2021 - 09.2022
Family Contact Supervisor
Angelico Family Services
01.2021 - 10.2022
Youth and Young Adults Youth Director
Upper Room Wesleyan Methodist Church
01.2021 - 03.2022
Engagement Support Worker
Therapeutic Engagement Support Services Association (TESSA)
10.2018 - 12.2018
Diploma - Community Services (Case Management)
Holmesglen Institute
Graduate Certificate - Cert of Managing Challenging Behavior
Therapeutic Engagement Support Services Associatio
Graduate Certificate - Protective Practices Training
Therapeutic Engagement Support Services Associatio
Short Course - Medical Reception
Holmesglen Institute
Certificate III - Children's Services
Pragmatic Training
Certificate III - Frontline Management
Pragmatic Training
Certificate II - Community Services
Pragmatic Training
Certificate II - Business
Chandler Secondary College
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