Fitness Training
Malia Mataele
Insurance Administrator Consultant
Sydney,NSW
Summary
As a talented Administrator who is highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions. I am an enthusiastic and always eager to contribute to team success through hard work, attention to detail and excellent organizational skills. With clear understanding of our company and role and training in a team environment. This has allowed me to stay motivated to learn, grow and excel in any industry.
Overview
2
2
Certifications
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Administrator
Winning Appliances Redfern
Sydney, NSW
06.2020 - Current
- Streamlined processes to maximize operational efficiency.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Devised and implemented improvements to reporting procedures to Account Managers.
- Made decisions affecting daily operations such as overseeing purchasing and inventory management.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Computerized office activities, maintained customer communications and tracked records through delivery.
Retail Sales Consultant
Winning Appliances Redfern
Sydney, NSW
06.2020 - 09.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Helped customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.
- Answered questions about store policies and concerns to support positive customer experiences.
- Determined solutions for clients promptly and professionally.
Personal Trainer
Shape Personal Fitness
Sydney, NSW
11.2019 - 03.2021
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Screened clients and performed client assessments.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Elevated customer satisfaction ratings by managing issues for speedy resolution.
- Supplied clients with dietary guidelines.
- Recruited average of 3 new participants each month.
- Taught clients how to properly operate exercise equipment.
- Educated customers on preventative care, nutrition, fitness, stress management and ergonomics.
- Provided clients with safe and reasonable exercises to perform at home or at gym.
- Educated club members about relationship between nutrition and fitness.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Organized files and created new system for personal fitness plans, records and contracts.
- Designed and executed individual and small group exercise fitness programs and regimens.
- Trained clients during strength training, cardio vascular exercise and stretching.
Customer Service Representative
HCF Insurance
Sydney, NSW
08.2019 - 11.2019
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information to customers regarding HCF's charge card and loyalty program and helped to open and activate new accounts.
- Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Inbound Customer Service Representative
Zenith Payments
Sydney, NSW
11.2018 - 08.2019
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Documented and detailed calls and complaints using call center's CRM database.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
- Processed customer order, quote and return transactions and offered additional products and services.
- Helped an average of 80 customers every day by approaching conversations with positive attitude and resilience
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered up to 45 incoming calls in busy, fast-paced global call center.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved customer complaints and addressed emergency requests and needs.
Inbound Call Center Representative
Data.com
Sydney, NSW
11.2018 - 11.2018
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
- Offered technical support regarding MyHealth.
- Answered average of 100 calls and emails addressing customer inquiries, solving problems and providing product information.
Inbound Sales Representative
Flick Anticimex
Sydney, NSW
06.2018 - 11.2018
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Worked with 90 daily customers to sell over $3000 worth of pest control products.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Entered orders into Microsoft computer database system.
- Effective liaison between customers and internal departments.
Personal Trainer
Vision Personal Training
Sydney, NSW
10.2017 - 03.2018
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Screened clients and performed client assessments.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Elevated customer satisfaction ratings by managing issues for speedy resolution.
- Supplied clients with dietary restrictions and guidelines.
- Taught clients how to properly operate exercise equipment.
- Educated customers on preventative care, nutrition, fitness, stress management and ergonomics.
- Provided clients with safe and reasonable exercises to perform at home or at gym.
- Educated club members about relationship between nutrition and fitness.
- Curbed learning time by effectively developing customer rapport and training clients.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed and executed individual and small group exercise fitness programs and regimens.
- Organized files and created new system for personal fitness plans, records and contracts.
- Educated customers through creative presentations about health and personal benefits of services.
- Trained clients during strength training, cardio vascular exercise and stretching.
Front of House Team Member
BL Burgers
Sydney, NSW
06.2017 - 10.2017
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Serviced bathroom regularly, including cleaning surfaces and replacing soap.
- Helped guests at any table when in need of assistance.
- Kept hostess station neat and clean with well-stocked supplies.
- Stayed ready for quick turnovers by pre-bussing tables.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking any low items and wiping down all surfaces.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Fast Food Team Member
McDonald's
Sydney, NSW
11.2013 - 09.2017
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Maintained clean, sanitized and well-organized food preparation zones.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Performed shift change tasks each day to keep store efficient and neat.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Prepped food items for later use to save staff time during busy hours.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Consistently provided friendly service to promote better customer engagement.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Examined trays to check contents for required items and complete orders.
Education
Higher School Certificate
Bethlehem College
Ashfield, NSW 10.2012 - 10.2016
Health And Fitness
Australian Institute of Fitness
Sydney, NSW 01.2017 - 12.2017
Skills
Office administration
Administrative support
Sorting and labeling
Mail handling
Verbal and written communication
Documentation and reporting
Safe verifications
Adaptability
Payment collection
Good telephone etiquette
Receipt and refund issuance
Guest inquiries
Security Monitoring
Payment processing
Order taking
Product and service sales
Time management skills
Product knowledge
Point-of-sale system operation
Computer proficiency
Cleaning and sanitizing
Basic math skills
Point of sale knowledge
Refund handling
Report preparation
International sales support
Order fulfillment
Complaint resolution
Healthy living role model
Microsoft Office
Customer service
Call center operations
Call management software
Written and oral communication
Keyboarding
LiveChat
Responsible
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
Certified Personal Trainer, Australian Institute of Fitness
Interests
Singing any and everywhere
Learning about our minds - mind set and growth
Spiritual Growth
Going on little adventures
Enjoying life as it is
Fitness Training, Singing and Going on little adventures
For me, all three have assisted me through out life.
Within life, everything can become very overwhelming and so finding the little things in life keep be grounded to my own reality. Personally, we grew up without much and this environment pushes one to utilize what they have and create something they will enjoy and love.
With training, I would perform body weight movements and just implement a new exercise I saw someone from school or online do in my small room (which I shared with 3 of my other sisters). This provided me a clear mind and kept me on my toes all the time and assisted with my mental state.
Sining was apart of my up brining and so naturally this was a form of expression. If I was happy, sad, moody, hungry or feeling any sense of emotions sining allowed me to express that through my voice, my tone, my melody and this gave me my "voice".
And lastly going on little adventures. This brings me to the reality that we have a life and we are the creates to that life and so we need to live in it. There is so much to be grateful for and beyond that, we can show people that. We let the things and the people of this world tell us how to live our life and so going out for a fresh breath of air, or walk along any road at your own pace just lets you know, that YOU are here so live in your life and don't allow that to be taken away from you.
Timeline
Administrator
Winning Appliances Redfern
06.2020 - Current
Retail Sales Consultant
Winning Appliances Redfern
06.2020 - 09.2021
Personal Trainer
Shape Personal Fitness
11.2019 - 03.2021
Customer Service Representative
HCF Insurance
08.2019 - 11.2019
Inbound Customer Service Representative
Zenith Payments
11.2018 - 08.2019
Inbound Call Center Representative
Data.com
11.2018 - 11.2018
Inbound Sales Representative
Flick Anticimex
06.2018 - 11.2018
Personal Trainer
Vision Personal Training
10.2017 - 03.2018
Front of House Team Member
BL Burgers
06.2017 - 10.2017
Health And Fitness
Australian Institute of Fitness
01.2017 - 12.2017
Certified Personal Trainer, Australian Institute of Fitness
01-2017
Cert IV is Business Services - VET Course
01-2016
Fast Food Team Member
McDonald's
11.2013 - 09.2017
Higher School Certificate
Bethlehem College
10.2012 - 10.2016