Summary
Overview
Work History
Skills
Certification
Accomplishments
References
Timeline
Generic

Malia Moore

Perth,WA

Summary

Experienced and a proven leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Team Leader / Bus Driver

Northfleet
12.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Manage leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Administrative support to Operations Supervisor

Operations Controller / Bus Driver

Kinetic
07.2022 - 10.2023
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Trained team members on best practices in operations management, contributing to skill development and employee retention efforts.
  • Managed payroll data entry and processing.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.

Team Leader

Aged Care Probe Asia Pacific
10.2019 - 07.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Executive Member Engagement Manager

RCI
10.2016 - 09.2019
  • Enhanced team productivity by implementing efficient project management strategies.
  • Implemented innovative marketing strategies to increase brand awareness and market share.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed and organized internal communication to hold staff accountable to priorities.

Branch Support Officer

Police Citizens Youth Club
01.2009 - 10.2016
  • Monitored performance and completed appraisals for direct reports.
  • Managed financial transactions, ensuring accuracy and compliance with bank policies and procedures.
  • Balanced daily cash, immediately documenting inaccuracies.
  • Increased customer satisfaction with prompt and accurate service, addressing inquiries and resolving issues.
  • Collaborated with other departments to address complex customer needs and ensure a consistent level of service across the organization.

Skills

    Teamwork and Collaboration

    Problem-Solving

    Team motivation

    Overseeing Daily Activities

    Quality Improvement

    Safety processes and procedures

    Attention to Detail

    Team Supervision

    Performance Improvement

Certification

  • Heavy Vehicle Drivers License
  • High Risk Work License
  • Passenger Transport Driver Authorisation, WA
  • Certificate III in Driving Operations, Major Training
  • White card (Work safely in construction industry)
  • Blue card (child related employment)
  • Fatigue Management Certificate
  • Vibrating Roller
  • Water Vehicle Operations
  • Skid Steer loader
  • Host Responsibility

Accomplishments

  • Reward & Recognition, Pluto Train 2 Bechtel, Karratha, WA - 2024

Recognised for outstanding dedication and support to the wider team, exemplifying exceptional team spirit with hard work and a positive attitude.


  • Rookie of the Year Award, Kinetic, Gold coast, QLD - 2022

Nominated by work colleagues and management.


  • Call Centre Performer of the Year award, RCI Pacific Pty Ltd for ATHOC., Gold coast, QLD

Top Performing Sales 2005-2006


  • Regional and National winner, All Star Service award, Auckland, New Zealand

Customer Service

References

Bechtel - Craig Fairless

Mobile: 0405 388 566


Kinetic – Andrew Smith

Mobile: 0474 241 587

Timeline

Team Leader / Bus Driver

Northfleet
12.2023 - Current

Operations Controller / Bus Driver

Kinetic
07.2022 - 10.2023

Team Leader

Aged Care Probe Asia Pacific
10.2019 - 07.2022

Executive Member Engagement Manager

RCI
10.2016 - 09.2019

Branch Support Officer

Police Citizens Youth Club
01.2009 - 10.2016

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Malia Moore