Malia Stewart
Bardon,QLD
Summary
Motivated business professional bringing 7 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong customer focus and strives to ensure a positive experience for all.
Overview
20
20
years of professional experience
Work History
Owner and Lead Stylist
Picture Perfect Property Styling
Northgate, QLD
01.2016 - 09.2022
- Started the business with own capital in 2016
- Reinvested earnings to grow the business significantly with inventory of over 300k over the years
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
- Managed day-to-day business operations and co-ordinated all staff and logistics.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
Administrative Assistant and Customer Liaison
Ray White Aspley Group
Aspley, Qld
08.2014 - 04.2016
- Co-ordinated team operations and buyer appointments.
- Maintained and streamlined team administration
- Facilitated open homes - greeting buyers and communicating with sellers
- Scheduled office meetings and client appointments for staff teams.
- Organised online listings, photography and marketing material
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Co-ordinated client functions
Betting Operator
Tattsbett
Albion, Qld
09.2010 - 08.2014
- Worked at pace to take bets in the call centre efficiently and accurately
- Kept to strict roster times and break times
- Very fast paced environment with high expectations on accuracy and attention to detail.
- Maintained customer confidentiality and professionalism.
Network Operations Consultant
Qantas Airways
Mascot, NSW
01.2001 - 02.2006
- Co-ordinated 'special handling' passengers and worked efficiently with internal QF Stakeholders (Engineering, Operations and Duty Managers)
- Co-ordinated callouts with the QF call centres for delayed flights and communicated the results to the relevant airports
- Co-ordinated rebooking of oncarriage from delayed international flights whilst keeping the customer's best interests in mind. Communicated these results directly to the arrival airport staff
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Exec/Assistant to GM Contact Centre (Secondment)
Qantas Airways
Mascot, NSW
01.2005 - 04.2005
- Maintained the GM's diary and co-ordinated meetings with other senior executive QF staff
- Maintained the office essentials and stationery requirements for all contact centre staff in that department (approx 30)
- Co-ordinated any adhoc requirements of the GM
- Liaised with staff in the contact centres on behalf of the GM
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
Contact Centre Sales Agent
Qantas Airways
Brisbane, QLD
07.1998 - 01.2001
- Provided a high standard of customer service to both Domestic and International customers
- Worked efficiently and politely in fast paced, high demand customer driven environment.
- Adhered to strict call centre operational rostering requirements.
- Maintained service levels and kpis and kept up to date with training requirements and expected service levels.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Diploma - Interior Design
Interior Design Institute
10.2010
High School Diploma -
St Aidan's Anglican Girl's School
Brisbane, QLD11.1995
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- Self-Motivated
- Attention to Detail
Timeline
Owner and Lead Stylist
Picture Perfect Property Styling
01.2016 - 09.2022
Administrative Assistant and Customer Liaison
Ray White Aspley Group
08.2014 - 04.2016
Betting Operator
Tattsbett
09.2010 - 08.2014
Exec/Assistant to GM Contact Centre (Secondment)
Qantas Airways
01.2005 - 04.2005
Network Operations Consultant
Qantas Airways
01.2001 - 02.2006
Contact Centre Sales Agent
Qantas Airways
07.1998 - 01.2001
Diploma - Interior Design
Interior Design Institute
High School Diploma -
St Aidan's Anglican Girl's School
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