Malia Taufaao

• Direct reports - 10 case managers
• Oversight of team performance, performance reviews, external supplier contracts, onboarding and recruitment and education.
• Responsible for delivering case management that is person centred and enablement focused, in accordance with organisation policies and procedures, program guidelines, the National Standards of Practice for Case Management and the National Code of Ethics and organisation's Case Management Model.
• Develop positive working relationships within the local service centre and more broadly across the organisation to facilitate improved outcomes for our clients.
• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Maintained accurate case records and documentation according to agency guidelines.
• Provided referrals to appropriate health care providers or other community resources.
• Monitored client progress through regular follow-up contacts.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of clients and carers.

• Direct reports - 4 Case Managers and 35-40 Home Care Employees (PCA/AIN) - Hunter and Mid North Coast Region
• Onboarding and recruitment
• Intake
• Regional growth
• Conducted regular performance reviews to assess individual team member progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Established clear expectations for employees, providing guidance when needed.
• Held monthly staff meetings to review team updates, discuss issues, education and brainstorm solutions.
• Resolved client complaints in an effective manner while maintaining a high level of customer service.
• Implemented changes in response to changing business needs or client demands.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Delegated daily tasks to team members to optimize group productivity.
• Assessed, planned, implemented and evaluated nursing care for assigned clients
• Provided patient care and education to patients with chronic illnesses.
• Administered medications and treatments according to Medical officer orders.
• Collaborated with GP, nurses, allied health professionals, social workers and other healthcare professionals to develop individualised treatment plans for clients.

Adhering to workplace policies and procedures
● Wound care
● ACFI
● Icare
● Aged care / Dementia experience
● Nursing assessments
● Care plans
● Performed evaluations on consistent basis to address changes in resident's needs, conditions and medications, altering care plans when required.
● Providing treatment for resident's as per medical officer orders.
● Family consultations - Ensure a resident's family is included, informed and aware of the resident's care needs. Providing an explanation of the interventions and actions in place to ensure that a high standard of care is delivered, and the resident's care needs are addressed. Responding appropriately and effectively to questions and concerns from the families of residents.
● Educated resident's families and caregiver on diagnosis and prognosis, treatment options, disease process and management and options.
● Worked with multidisciplinary team to carry out successful treatment plans for residents.
● Responded to resident's requests with appropriate clinical and personal assistance.
● Pain management.
● End of life care.
● After hours roster of staff / sick leave replacement and allocation of staff for shift.