MALIA TAUFAA'O
Cameron Park
Summary
Registered Nurse and experienced leader in aged care and community health, with a proven track record of managing multidisciplinary teams, improving service delivery, and advocating for client-centred care. Extensive experience in service coordination, team development, and compliance with aged care standards and funding models (ACFI, AN-ACC). Committed to continuous improvement and building collaborative, empowered teams that deliver safe, quality care.
Overview
8
8
years of professional experience
Work History
Registered Nurse
Anglican Care Jesmond
03.2025 - Current
- Part time
Registered Nurse
Arcare Warners Bay
03.2025 - Current
- Casual
Registered Nurse
Koombahla
05.2024 - Current
- Delivered person-centred clinical care to residents in a residential aged care setting, supporting physical, emotional, and spiritual well-being in alignment with Uniting’s values and care model.
- Performed comprehensive health assessments and developed individualised care plans in consultation with residents, families, and multidisciplinary teams.
- Administered medications, treatments, and clinical procedures in accordance with legislative requirements and clinical best practices.
- Monitored residents’ health status and responded promptly to changes in condition, ensuring timely escalation and coordination of care.
- Provided specialised care including dementia support, chronic disease management, wound care, and palliative care, promoting comfort and dignity.
- Led and supervised personal care assistants, ensuring care delivery was safe, respectful, and compliant with Aged Care Quality Standards.
- Maintain accurate, timely documentation
- Fostered strong relationships with residents and families, promoting communication, trust, and involvement in care decisions.
- Promoted a culture of empathy, inclusion, and respect, upholding Uniting’s commitment to social justice and human dignity.
Case Manager Team Leader Hunter Team and Relief for Home Care Manager NSW and ACT
Calvary Community Care
02.2023 - 05.2024
- Lead a team of 10 case managers in delivering person-centred, enablement-focused care for over 400 Home Care Consumers in the Hunter Region.
- ADHOC relief manager for NSW, ACT and SA Case Manager teams for approx. 800 Home care consumers
- Budget Planning & Monitoring - Develop and monitor CM performance with individual budgets for each HCP client, ensuring services and support fit within the allocated package level (Level 1–4).
- Regularly review package balances and forecast future needs
- Prevent underspending and overspending
- Expense Authorisation & Oversight - Approve and monitor invoices, third-party provider costs, and staff payroll.
- Revenue Optimisation - Maximise the use of subsidies and supplements (e.g., dementia, oxygen, enteral feeding supplements) when eligible. Ensure accurate and timely reporting to My Aged Care and other authorities.
- Financial Reporting & Compliance - Generate and review / oversight of monthly client statements. Maintain records that support audit readiness and compliance with ACQSC (Aged Care Quality and Safety Commission) standards.
- Oversight of recruitment for teams, onboarding, external contracts / procurement, and team development.
- Monitor team performance, conduct performance reviews, and manage continuous service improvements and financial management
- Ensure client care aligns with policies, procedures, and funding frameworks.
- Maintain audit-ready documentation and foster inter-agency collaboration.
- Responsible for:
Senior Care Coordinator for Hunter and Mid North Coast Team and Clinical service / RN
Whiddon Group
01.2021 - 02.2023
- Managed a regional team of 6 Case Managers and 45-50 care staff across Hunter and Mid North Coast and approx. delivery for 150 Home Care Package consumers
- Financial oversight for Hunter and Mid North Coast team
- Clinical oversight for Hunter and Mid North Coast consumers
- Recruitment of care staff, clinical team and coordinators for Hunter and Mid North Coast
- Onboarding for new staff recruits for Hunter and Mid North Coast
- Performance management and reviews of care team and case managers / care coordinators
- Service growth for Hunter and Mid North Coast region
- Risk mitigation and client relations
- Payroll for Hunter and Mid North Coast Team
- Rostering / scheduling services for support team and consumers.
- Procurement / rapid global
- Conducted regular staff meetings, training, compliance and conflict resolution processes.
- Supported end-of-life care for community residents and complex case management.
- Responsible for:
Relief Clinical Care Coordinator /Deputy Director of Nursing
Calvary Retirement Community
03.2019 - 07.2021
- Led the coordination and delivery of high-quality clinical care to residents, ensuring alignment with Calvary’s care standards and regulatory compliance.
- Managed care planning processes, including assessments, goal setting, and regular reviews to support person-centered outcomes.
- Supervised and supported clinical staff, fostering a collaborative and accountable work environment.
- Facilitated effective communication between multidisciplinary teams, residents, and families to ensure continuity of care.
- Monitored clinical risks and implemented quality improvement strategies to enhance resident health and safety.
- Provided mentoring and training to nursing staff, improving clinical competencies and performance.
- Oversaw the operational and clinical management of the nursing department, ensuring delivery of safe, evidence-based aged care services.
- Led workforce planning, recruitment, and staff development to maintain a skilled, compliant, and compassionate team.
- Ensured adherence to Aged Care Quality Standards, infection control protocols, and accreditation requirements.
- Collaborated with executive leadership on budgeting, resource allocation, and strategic planning.
- Championed a culture of continuous improvement and person-centered care, resulting in improved resident satisfaction and clinical outcomes.
Registered Nurse
Calvary Retirement Community
03.2017 - 07.2021
- Delivered high-quality, person-centered nursing care to elderly residents, supporting physical, emotional, and psychological well-being.
- Conducted comprehensive assessments and developed individualized care plans in collaboration with residents, families, and multidisciplinary teams.
- Administered medications and treatments in accordance with clinical guidelines, ensuring safety and accuracy.
- Monitored and documented changes in residents' health conditions, escalating concerns and coordinating timely interventions.
- Provided wound care, catheter care, continence support, and palliative care as required.
- Supported residents with chronic disease management, mobility assistance, and activities of daily living.
- Maintained accurate clinical documentation and ensured compliance with aged care standards and facility policies.
- Collaborated with allied health professionals and general practitioners to optimize resident outcomes.
- Educated and supported residents and their families on health conditions, medications, and care options.
- Mentored and guided personal care workers, contributing to a positive team culture and continuous learning.
- Relief clinical care coordinator and Director of Nursing adhoc
Education
Bachelor of Nursing -
University of Newcastle
12-2016
Skills
- Leadership & Team Management
- Aged & Community Care Expertise
- AN-ACC / ACFI Knowledge
- Client Advocacy & Case Management
- Quality Improvement & Audit Response
- Care Planning & Assessments
- Medication Administration & Wound Care
- Regulatory Compliance (Aged Care Standards)
- Performance Reviews & Coaching
- Risk Management & Incident Response
- Resource Allocation & Rostering
- Documentation & Reporting
- Budget management / Financial oversight
Timeline
Registered Nurse
Anglican Care Jesmond
03.2025 - Current
Registered Nurse
Arcare Warners Bay
03.2025 - Current
Registered Nurse
Koombahla
05.2024 - Current
Case Manager Team Leader Hunter Team and Relief for Home Care Manager NSW and ACT
Calvary Community Care
02.2023 - 05.2024
Senior Care Coordinator for Hunter and Mid North Coast Team and Clinical service / RN
Whiddon Group
01.2021 - 02.2023
Relief Clinical Care Coordinator /Deputy Director of Nursing
Calvary Retirement Community
03.2019 - 07.2021
Registered Nurse
Calvary Retirement Community
03.2017 - 07.2021
Bachelor of Nursing -
University of Newcastle
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