Malia Van Strien

• Trusted with final lockup's, held keys to access the establishment and safes, preformed all overseeing of the bar and completing closing duties as the main night-time Manager Wednesday through Sunday evenings.
• Managed and motivated employees to be productive and engaged in work.
• Multitasked Bartending and or Serving while floor managing in a fast paced high volume party-bar environment
• Managed daily cash handling procedures, safe counts, and ordering while ensuring accuracy in transactions and preventing losses..
• Served high customer volumes during special events, nights, and weekends.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Create Content for a high end nightclub
• run instagram page and daily stories for advertising
• work with artists to generate content
• Skilled at working independently and collaboratively in a team environment.
• Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.

• Worked mainly as a patio server for the summer months at a fast paced seafood restaurant, taking pride in food and beverage knowledge, and high quality service.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Assisted in training new hires, providing guidance on restaurant standards and best practices

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• Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
• Served food and beverages promptly with focused attention to customer needs.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

• Dealt with guest enquiries, check ins, snow gear rentals, and more while maintaining exceptional customer service at all times.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Managed a high volume of calls, directing guests to appropriate departments and services.

• Confirmed relevant guest information and payment methods to prevent fraud.
• Managed a high volume of calls, directing guests to appropriate departments and services.
• Oversaw and organized calendar to schedule reservations and monitor cancellations.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.