Summary
Overview
Work History
Education
Skills
Timeline
Generic

MALIA LITA KULA

Campbelltown,NSW

Summary

Outgoing receptionist with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administration position. Ready to help team achieve company goals.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Receptionist Administrator

Pacific Loan
07.2019 - 08.2021
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Monitored front areas so that questions could be promptly addressed.
  • Kept high average of performance evaluations.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Customer Service Representative

Michael Hill Jewellers
01.2017 - 06.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Nursing Assistant

St George Aged Care
03.2013 - 05.2015
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented patient information and care activities in electronic health record.

Customer Service Representative/Bank Teller

Westpac New Zealand
07.2000 - 11.2011
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

ST GEORGE & SUTHERLAN COMMUNITYN COLLEGE
Sutherland, NSW
10.2014

High School Diploma -

AUCKLAND INSTITUTE OF TECHNOLOGY
AUCKLAND, NZ
12.1995

Skills

  • Guest Relations
  • Fee Collection
  • Office Equipment Maintenance
  • Project Coordination
  • Visitor Access Management
  • Multi-Line Phone Operation
  • Payment Collection
  • Appointment Setting
  • Supply Oversight
  • Reception Management
  • Confidential Information Management
  • Document Retrieval
  • Client Relations
  • Appointment Scheduling

Timeline

Receptionist Administrator

Pacific Loan
07.2019 - 08.2021

Customer Service Representative

Michael Hill Jewellers
01.2017 - 06.2020

Nursing Assistant

St George Aged Care
03.2013 - 05.2015

Customer Service Representative/Bank Teller

Westpac New Zealand
07.2000 - 11.2011

High School Diploma -

ST GEORGE & SUTHERLAN COMMUNITYN COLLEGE

High School Diploma -

AUCKLAND INSTITUTE OF TECHNOLOGY

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MALIA LITA KULA