Malia Rosa Tuia

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Emptied trashcans and transported waste to collection areas.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
• Provided assistance to other staff members with cleaning of difficult areas.
• Organized and used industrial cleaning products following strict safety procedures.

Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.

• Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
• Inspected building for potential safety hazards, reporting identified concerns to supervisor.
• Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
• Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
• Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions..
• Assisted with event setup and teardown, ensuring clean venue spaces for all attendees.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Maintained floor cleaning and waxing equipment.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Operated buffers and burnishers to clean and polish floors..
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Promoted high standards through personal example to help each member understand expected behaviour and standards.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Held weekly team meetings to inform team members on company news and updates.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
• Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
• Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
• Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
• Supervised personnel working overnight in Front of House area to support safe operation and maximize productivity efficiencies.
• Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
• Prepared, planned and implemented training programs to support ongoing staff development.
• Streamlined task completion with clear communication of expectations and priorities to staff members.
• Provided valuable input during strategic planning sessions for store operations, leveraging expertise in overnight supervision to inform discussions on resource allocation and workforce management strategies.
• Evaluated employee progress towards individual goals as well as overall team performance metrics, using data-driven insights to inform decision-making processes related to staffing assignments or performance management initiatives.
• Collaborated with other department supervisors to coordinate cross-functional projects or initiatives, ensuring that all teams were aligned in their efforts to achieve shared organizational objectives.
• Assisted in the recruitment, hiring, and onboarding process for new overnight employees, ensuring a consistent standard of excellence in staffing decisions.
• Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
• Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
• Collaborated with management team to develop strategies for continuous improvement in store operations.
• Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
• Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
• Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
• Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
• Contributed to positive workplace culture by leading team-building initiatives designed to foster camaraderie among overnight staff members.
• Reduced instances of employee tardiness or absenteeism by implementing an effective accountability system for shift attendance.
• Optimized resource allocation by regularly assessing staff workload distribution and making appropriate adjustments as needed throughout the night shift period.
• Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Achieved results by working with staff to meet established targets.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Conducted routine inspections to check quality and compliance with established specifications.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Solicited customer feedback to identify and improve on areas of weakness.
• Developed and implemented customer service policies to enhance satisfaction.
• Collected, arranged, and input information into database system.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Generated reports detailing findings and recommendations.
• Conducted regular reviews of operations and identified areas for improvement.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Educated staff on organizational mission and goals to help employees achieve success.
• Developed effective improvement plans in alignment with goals and specifications.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Frequently inspected production area to verify proper equipment operation.
• Supported creation of detailed, technical financial models to value potential acquisition targets.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.