Summary
Overview
Work History
Education
Skills
Languages
Work Rights
Timeline
Generic

Malik Amer Shaik

Sydney

Summary

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Overview

7
7
years of professional experience

Work History

Store Supervisor

City Convenience Store
06.2019 - 08.2021
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.

Document Controller

Manazel Construction Company
05.2014 - 11.2018
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
  • Provided support for document controls and worked with contract documents.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.

Education

Bachelor of Science - Computer Science Engineering

Osmania University
Hyderabad, INDIA
03-2011

Skills

  • Customer service
  • Staff supervision
  • Store opening and closing
  • Store maintenance
  • Problem-solving
  • Flexible schedule
  • Friendly and positive

Languages

English
Full Professional
Hindi
Native or Bilingual
Urdu
Full Professional
Arabic
Limited Working

Work Rights

I am on Full-time working rights.

Timeline

Store Supervisor

City Convenience Store
06.2019 - 08.2021

Document Controller

Manazel Construction Company
05.2014 - 11.2018

Bachelor of Science - Computer Science Engineering

Osmania University

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Malik Amer Shaik