Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

MALIL LUAL

Wyndham Vale,Vic

Summary

Seeking work experience within the hospitality and retail industry. Am a reliable, trustworthy person who is able to multi-task, handle pressure, work as part of a team with positive attitude and great communication skills, as well as ability to problem-solve issues independently, or consulting with the leadership team. Am a very friendly and outgoing person, who enjoys working with the diverse cultures regardless of age, gender, or ethnicity, have great time management skills and reliability. High tolerance levels and proven ability to handle and resolve high volumes of complex customer calls. Proactive and flexible in approach with excellent self/time management skills, ensuring work is completed to a high-quality. Well-presented and professional with demonstrated experience in providing first point of contact face to face and over the phone. Able to multitask and work under pressure whilst maintaining a positive attitude. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Friendly and reliable, skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Walt Disney World
01.2023 - 01.2024
  • Enhanced customer satisfaction by providing attentive service and anticipating guests' needs
  • Maintained clean and organized dining areas for enjoyable guest experience
  • Assisted in menu development, resulting in increased sales and positive feedback from customers
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction

Voice Picker

Woolworths
04.2021 - 12.2023
  • Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
  • Exhibited excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
  • Maintained clean and organized work environment, promoting safety and efficiency in warehouse.
  • Contributed to positive work environment by fostering strong relationships with team members and supporting colleagues when needed.

McDonalds Crew Member

McDonald's
07.2018 - 05.2020
  • Helped make and hand out hundreds of burgers, fries drinks etc
  • Per shift
  • Assisted other team members to achieve goals
  • Worked well with teammates and accepted coaching from management team
  • Supported great dining and meal experiences for guests
  • Prepared and cooked food orders for customers by noting customizations and portion sizes
  • Maintained energy and enthusiasm in fast-paced environment
  • Kept food preparation area, equipment and utensils clean and sanitary
  • Prepared products following restaurant, health, and safety standards and procedures
  • Worked flexible hours; night, weekend, and holiday shifts
  • Collaborated with team members to complete orders
  • Checked completed orders for accuracy and bagged meals for easy carrying

Volunteer

School
02.2019 - 11.2019
  • Greeted and maintained relationships with regular customers
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Elevated customer satisfaction through follow-up and enthusiastic customer service
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads
  • Checked completed orders for accuracy and bagged meals for easy carrying

Coles Team Member

Coles
04.2018 - 09.2018
  • Pursued learning opportunities to advance knowledge and take on leadership position
  • Contributed to team success by completing jobs quickly and accurately
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases

Education

Bachelors of Business - Marketing

Victoria University
Melbourne, VIC
02.2025

Diploma - Business

Victoria University
Footscray, VIC
09.2021

High School Diploma -

Collingwood College
Collingwood, VIC
11.2019

Skills

  • Customer service (Less than 1 year)
  • Energetic (Less than 1 year)
  • Excellent communication skills (Less than 1 year)
  • Excellent customer service skills (Less than 1 year)
  • Proactive (Less than 1 year)
  • Adaptability under pressure
  • Reliability and punctuality
  • Guest Services

Certification

Responsible service of alcohol (RSA)

Hobbies

  • Basketball
  • Football
  • Photography
  • Cooking

Timeline

Food and Beverage Attendant

Walt Disney World
01.2023 - 01.2024

Voice Picker

Woolworths
04.2021 - 12.2023

Volunteer

School
02.2019 - 11.2019

McDonalds Crew Member

McDonald's
07.2018 - 05.2020

Coles Team Member

Coles
04.2018 - 09.2018

Bachelors of Business - Marketing

Victoria University

Diploma - Business

Victoria University

High School Diploma -

Collingwood College
MALIL LUAL