Malimage FERNANDO
Glen Waverley,VIC
Summary
Dynamic professional with a proven track record at Global Staff Solutions, excelling in customer service and task delegation. Expertise in inventory management and quality assurance enhances operational efficiency and fosters team collaboration. Recognized for implementing customer feedback to drive product improvements and ensure high satisfaction levels.
Overview
8
8
years of professional experience
Work History
Commercial Cleaner
Sebastian Property Services
Melbourne, VIC
07.2024 - Current
- Conducted daily inventory counts and periodic full-scale audits to ensure accuracy.
- Assisted in preparation of annual inventories and periodic audits for compliance.
- Adhered to chemical cleaner and power equipment procedures to protect floors and fixtures.
Customer Care Executive
Global Staff Solutions (Pvt) Ltd
Sri Lanka, Colombo
04.2023 - 06.2024
- Responded to customer inquiries via email and web submissions within standard response times.
- Delegated tasks to staff, establishing clear priorities and objectives.
- Conducted customer satisfaction surveys, providing management with product improvement recommendations based on feedback.
Public Relation Officer
Ninewells Hospital Sri Lanka
Sri Lanka, Colombo
08.2021 - 01.2023
- Verified documents for application processing.
- Engaged customers through effective interpersonal skills to enhance communication.
- Organized and prioritized tasks to achieve service goals efficiently.
Front Desk Supervisor
La Cigale Hotel
Doha, Qatar
06.2017 - 10.2020
- Supervised daily front desk operations, ensuring efficient check-ins and check-outs.
- Assisted guests with inquiries and requests to enhance satisfaction.
- Provided support for reservations, facilitating smooth guest experiences.
Education
High School Diploma -
Wesley College
Colombo03-2005
Some College (No Degree) - Tourism And Hotel Management
Sri Lanka Institute of Tourism & Hotel Management
ColomboSome College (No Degree) - Individual Support
Melbourne City College Australia
Melbourne, VICSkills
- Inventory management
- Chemical handling
- Floor maintenance
- Equipment operation
- Quality assurance
- Customer service
- Task delegation
- Time management
- Problem solving
- Team collaboration
- Interpersonal communication
- Good Listening Skills
Timeline
Commercial Cleaner
Sebastian Property Services
07.2024 - Current
Customer Care Executive
Global Staff Solutions (Pvt) Ltd
04.2023 - 06.2024
Public Relation Officer
Ninewells Hospital Sri Lanka
08.2021 - 01.2023
Front Desk Supervisor
La Cigale Hotel
06.2017 - 10.2020
High School Diploma -
Wesley College
Some College (No Degree) - Tourism And Hotel Management
Sri Lanka Institute of Tourism & Hotel Management
Some College (No Degree) - Individual Support
Melbourne City College Australia
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