Malina Budhathoki
auburn,NSW
Summary
Energetic and empathetic individual with a natural ability to connect with people and understand their needs. Possesses foundational knowledge in social services and client support, with skills in active listening and problem-solving. Committed to making a positive impact on clients' lives through dedicated and compassionate service.
Overview
2
2
years of professional experience
Work History
Pick-packer
David Jones Wear-house
11.2023 - Current
- Operated pallet jacks to efficiently move inventory within the warehouse.
- Accurately picked and packed merchandise according to customer orders and specifications.
- Maintained cleanliness and organisation of work areas to meet safety standards.
- Collaborated with team members to optimise workflow and reduce order processing time.
Volunteer
African Australian Advocacy Centre (AAAC)
08.2025 - 11.2025
- Assisted in organising community events, enhancing participant engagement and satisfaction.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimise client support strategies.
- done a direct interaction with client using the soft-client approach and person-centred approach
Administrative Intern
African Australian Advocacy Centre
08.2025 - 11.2025
- Coordinated office operations, enhancing workflow efficiency and team collaboration.
- Assisted in drafting and editing advocacy materials for community outreach programs.
- Managed scheduling and logistics for meetings, ensuring timely communication among stakeholders.
- Conducted research on relevant issues impacting the African Australian community to inform policy recommendations.
Customer Service Supervisor
Naansense
08.2023 - 02.2025
- Supervised daily customer service operations, ensuring team adherence to company policies and procedures.
- Trained and mentored new staff on customer interaction best practices and system usage.
- Resolved escalated customer issues promptly, enhancing overall satisfaction levels.
- Implemented process improvements to streamline service delivery and reduce response times.
Education
No Degree - Bachelor in Community Service
Acknowledge Education
55-73 Oxford Street, Surry Hills, NSW 201006-2026
Skills
- Pallet jack operation
- Order accuracy
- Warehouse safety
- Problem-solving
- Case documentation
- Decision-making
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Volunteer
African Australian Advocacy Centre (AAAC)
08.2025 - 11.2025
Administrative Intern
African Australian Advocacy Centre
08.2025 - 11.2025
Pick-packer
David Jones Wear-house
11.2023 - Current
Customer Service Supervisor
Naansense
08.2023 - 02.2025
No Degree - Bachelor in Community Service
Acknowledge Education