Malini Mathavan
Armadale,WA
Summary
With over four years of experience as a customer service representative, currently pursuing a double major in accounting and marketing. Passionate about finding opportunities to enhance and utilize skills in both areas. Actively seeking roles that align with academic and professional expertise, leveraging extensive customer service background.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant
Peter Alexander Sleepwear- The Just Group
2024.08 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Fielded customer questions to share information about products, availability, and pricing.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
Sales Assistant
Priceline
2023.10 - 2024.02
- Greeted customers and provided personalized assistance
- Addressed inquiries and resolved complaints
- Maintained product knowledge and educated customers
- Met and exceeded sales targets
- Assisted in visual merchandising and restocked inventory
- Processed transactions and handled cash
- Collaborated with team members and trained new staff.
FOH Team Member
Subway
2023.08 - 2024.01
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Answered customers' questions, recommended items, and recorded order information.
FOH Team Member
Soul Origin
2023.03 - 2023.06
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Helped guests at tables when in need of assistance.
Customer Care Executive Cashier
Tharang Music Institute
2022.01 - 2023.01
- Provided exceptional customer service by greeting and assisting customers with their inquiries
- Accurately processed cash and credit payments
- Ensured balanced cash registers and generated sales reports
- Upheld high standards of service quality
- Maintained a clean and organized workplace environment.
- Coordinated timely responses to online customer communication and researched complex issues.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Bachelor - Accounting and Marketing
Edith Cowan University
Joondalup, WA08.2026
High School Diploma -
Sunrise English Private School
United Arab Emirates 03.2022
Skills
- Proficiency in accounting and cash handling
- Strategic skills in customer engagement and satisfaction
- Effective interpersonal communication
- Adaptability in high-pressure situations
- Expertise in front desk and reception duties
- Customer-focused approach
- Strong skills in social media and content marketing, with an analytical and results-driven mindset
Languages
English
Malayalam
Tamil
Hindi
Certification
- Licensed Dance teacher - Has working with children rights
Timeline
Sales Assistant
Peter Alexander Sleepwear- The Just Group
2024.08 - Current
Sales Assistant
Priceline
2023.10 - 2024.02
FOH Team Member
Subway
2023.08 - 2024.01
FOH Team Member
Soul Origin
2023.03 - 2023.06
Customer Care Executive Cashier
Tharang Music Institute
2022.01 - 2023.01
Bachelor - Accounting and Marketing
Edith Cowan University
High School Diploma -
Sunrise English Private School
- Licensed Dance teacher - Has working with children rights
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