Malini Minocha
Sydney Olympic Park,NSW
Summary
Approachable and professional customer service assistant at Kmart, dedicated to providing excellent service and ensuring customers leave happy. Skilled at handling inquiries, solving problems, and creating a positive shopping experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
Kmart
03.2023 - Current
- Greeting customers warmly and assisting them in finding products or answering questions.
- Maintaining the presentation, cleanliness, and organization of the sales floor.
- Restocking shelves, arranging displays, and ensuring product availability.
- Processing sales transactions at the register and handling payments accurately.
- Supporting inventory management by organizing stock and conducting inventory checks.
- Assisting with promotional events, discounts, and in-store marketing initiatives.
- Resolving customer concerns or complaints and escalating issues when necessary.
- Collaborating with team members to achieve store sales targets and operational goals.
- Supporting online shopping processes like click-and-collect and home delivery service
Education
BBA - Business Administration
University of New South Wales
Sydney, NSW03-2024
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multi-tasking strength
- Listening skills
- Exceptional customer service
- Verbal/written communication
- Retail store operations
- Store opening and closing
- Reliable and punctual
- Conflict resolution
- Policy and procedure adherence
Timeline
Sales Associate
Kmart
03.2023 - Current
BBA - Business Administration
University of New South Wales
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