Malini Moturi
Melbourne,VIC
Summary
8+ years overall retail customer experience in performing customer service roles in apparel and jewellery outlets.
Highly motivated retail employee with extensive customer service and sales experience. Outgoing professional with track record of increased sales and improving buying experience. Effective and outgoing communicator offers personalized assistance to customers.
Friendly Clothing Sales Associate specializing in customer service, communication and inventory management. Supports customers in discovering new products and identifies upsell opportunities to boost sales.
Proficient in interfacing with diverse customers to provide ideal product recommendations and exceed sales quotas.
Performed multiple roles as assistant manager, customer sales representative, sales and marketing, store management.
Experience in Design, Sewing and handling apparel Alterations
Overview
6
6
years of professional experience
Work History
Entrepreneur - Apparel and Jewellery Sales
Needle Needs
06.2021 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increase year on year sales by 15%
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised day-to-day operations to meet performance, quality and sales expectations.
- Maintained organized store environment to foster pleasant shopping experiences.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Processed incoming stock and documented product information to manage inventory levels.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Used point-of-sale systems to process payments and check inventory levels.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed promotional strategies to increase store sales and meet monthly sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Restocked shelves and organized displays in alignment with merchandising standards.
Customer Service
Valampuri
01.2018 - 06.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled over 50+ customer inquiry calls per day
- Increased sales by 10%
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Supervised day-to-day operations to meet performance, quality and sales expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Bachelor of Commerce - Accounting And Finance
Skills
- Excellent Customer Service
- Team leadership and teamwork
- Creative problem solving
- Excellent time management
- Quality-focused
- Excellent Verbal and Written
- Communication skills
- Flexible working hours
- Planning/coordinating
- Honest employee
- Excellent research skills
- Sewing Skills
- Microsoft Excel, Word
- Critical thinker
Timeline
Entrepreneur - Apparel and Jewellery Sales - Needle Needs
06.2021 - Current
Customer Service - Valampuri
01.2018 - 06.2021
Andhra University - Bachelor of Commerce, Accounting And Finance
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