Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
StoreManager

Malini Menon

Wyndham Vale,VIC

Summary

Dedicated Retail professional with a proven track record at Connor Clothing, I excel in customer service , store operations and innovative Visual merchandising. Leveraging problem-solving skills and a knack for training and mentoring, I've significantly enhanced customer satisfaction and operational efficiency. My approach combines creative solutions with strategic sales techniques to drive success. Skilled in working under pressure and adapting to new challenges to best enhance the organizational brand. Proven to be a high-energy Store Manager who is consistently KPI driven with exceptional operational skills, team leadership, and world class selling techniques. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation. Also a collaborative leader who partners with coworkers to promote engaged and empowering work culture.

Overview

12
12
years of professional experience

Work History

Store Manager

Connor Clothing
02.2022 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Analysed sale performances of the store and staff members by tracking KPIs and implementing strategies to improve or maintain them on a daily basis.
  • Managed stock control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Lead multiple stocktake procedures effectively by planning and organising stock and staff members for accurate results.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Freelance Designer

Self-employeed
07.2019 - 02.2022
  • Designed seasonal styles according to upcoming trends and popular color palettes.
  • Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
  • Worked closely with production teams to ensure high-quality manufacturing and timely delivery of products.
  • Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
  • Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
  • Assisted photographers in styling photoshoots showcasing new collections effectively; increasing exposure through print and digital media.
  • Used drawing, computer-aided design (CAD) and draping techniques to develop ideas and communicate strategies to others.

Design Faculty and Admissions Manager

J D Institute of Fashion Technology
07.2017 - 07.2019
  • Taught the following subjects for Diploma in Fashion Design (One year) and Advanced Diploma in Fashion Design ( 3 Years ) Students :
    1. Fashion Thinking and Design Process
    2. Adobe Photoshop – Digital Illustrations and Print Developments
    3. Adobe Illustrator – Digital Illustrations and Tech Packs
    4. Merchandising
    5. Surface Manipulation Techniques
    6. Fashion Draping
    7. Mentorship – Design
  • Developed specialized curriculum for aspiring fashion designers, resulting in increased student engagement and higher retention rates.
  • Enhanced student creativity by incorporating real-world fashion industry trends into lesson plans.
  • Developed strong rapport with students by maintaining an open-door policy and fostering a positive, inclusive classroom atmosphere conducive to learning.
  • Collaborated with fellow faculty members to design interdisciplinary projects, fostering a holistic understanding of fashion design among students.
  • Designed comprehensive exams that assessed both theoretical knowledge and practical application of key concepts in fashion design .
  • Organized and led field trips to local fashion events and exhibits, providing students with hands-on experiences and networking opportunities.
  • Mentored students on portfolio development, resulting in successful college applications and job placements within the fashion industry.
  • Managed student enrollment enquiries via call and in person at the institute.

Design Tutor

Self Employeed
12.2015 - 07.2017

Took personalized tuition for aspiring students :


  • Fashion Theories
  • Fashion Thinking and Design Process
  • Adobe Photoshop
  • Adobe Illustrator
  • Made casual and formal wear garments for individual clients

Designer

Go Colors ( Go Fashion India PVT LTD )
05.2014 - 12.2015


  • Developed multiple product ranges after conducting thorough market study of latest trends and target audience for improved brand recognition and customer engagement.
  • Some of the products include Women’s and Children’s Casuals ranging from Trousers, Printed and Solid Leggings, Printed co ords and T shirts.
  • Produced high-quality sample outfits with detailed specification sheets for production and providing sampling corrections to ensure smooth commencement of production without delays or errors.
  • Created marketing materials, including brochures, flyers and product catalogues to brand standards.
  • Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials.
  • Analyzed market trends to advise on design directions that align with user expectations.
  • Handling all social media handles of Go Colors and did all product listings for their website as well as other eCommerce websites
  • Organised and lead store setup ,stock planning and visual merchandising for the brand’s flagship store.

Designer - Clothing

Jinaam Dress Pvt Ltd
06.2013 - 05.2014
  • Developed trending silhouettes for various collections based on market trends and fashion forecasting.
  • Conducted market research to identify emerging trends, guiding the development of new collections accordingly.
  • Designed and made a total of 30 garments for their Printed Ethnic Women’s wear range ‘ ROMA’ comprising of All Over Print Patterns , Placement Print Patterns , Embroidery and Surface manipulations.
  • Worked closely with production teams to ensure high-quality manufacturing and timely delivery of products.
  • Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
  • Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
  • Optimized garment fit by collaborating with pattern makers during product development stages; ensuring consistent sizing across all collections.

Education

Bachelor of Design - Fashion Design

National Institute Of Fashion Technology
Chennai , India
06-2013

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Sales and KPI analysis
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store layouts and Visual Merchandising
  • Stock management
  • World class selling techniques
  • Store merchandising
  • Shift scheduling
  • Recruitment and hiring
  • People management
  • Sales strategies
  • Outstanding communication skills
  • Team building and leadership

Languages

English
Native or Bilingual
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Elementary

Interests

  • Graphic Design - Adobe Illustrator and Adobe Photoshop
  • Music
  • Photography and editing photos
  • Fashion
  • Professional Mohiniyattam Dancer

Timeline

Store Manager

Connor Clothing
02.2022 - 01.2025

Freelance Designer

Self-employeed
07.2019 - 02.2022

Design Faculty and Admissions Manager

J D Institute of Fashion Technology
07.2017 - 07.2019

Design Tutor

Self Employeed
12.2015 - 07.2017

Designer

Go Colors ( Go Fashion India PVT LTD )
05.2014 - 12.2015

Designer - Clothing

Jinaam Dress Pvt Ltd
06.2013 - 05.2014

Bachelor of Design - Fashion Design

National Institute Of Fashion Technology
Malini Menon