Malisha Perera
GIRRAWEEN,Australia
Summary
Third-year university student pursuing a Bachelor of Pharmaceutical Medicine/Master of Pharmacy at UNSW. Solid background in retail and customer service. Strong dedication to delivering exceptional customer service. Excel in handling inquiries, complaints, and orders. Deep understanding of customer service principles and procedures. Able to navigate challenging situations with ease and professionalism. Resourceful and results-driven whether working independently or as part of a team. Constantly striving for growth and efficiency to meet pharmacy needs and enhance service value.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Student
Pharmasave Pharmacy
07.2023 - Current
- Effectively communicated with healthcare professionals regarding medication inquiries or clarifications, promoting accurate and timely patient care.
- Answered patient inquiries professionally and knowledgeably regarding prescriptions, over-the-counter medications, or general health concerns.
- Ensured accurate billing practices by verifying insurance information before submitting claims, reducing the risk of prescription errors or financial discrepancies.
- Facilitated timely medication dispensing by effectively managing wait times for prescriptions, ensuring patients received medications as expeditiously as possible.
- Contributed to a welcoming pharmacy environment by maintaining cleanliness and organization throughout the facility.
- Enhanced patient satisfaction by accurately filling prescriptions and providing friendly customer service.
- Participated in continuing education opportunities to stay current on industry trends and enhance professional development as a Pharmacy Technician Student.
CUSTOMER SERVICE ASSISTANT
Officeworks
12.2022 - 12.2023
- Responded promptly to customer inquiries and requests via phone, email, and in-person
- Assisted customers in selecting products based on their individual needs and preferences
- Developed strong relationships with customers to ensure repeat business and referrals
- Provided excellent customer service by promptly addressing customer inquiries and complaints with a professional and courteous attitude
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and warranties
FAST FOOD COOK/SERVICE
Oporto
10.2021 - 08.2022
- Provided friendly customer service by answering questions about menu items or offering suggestions
- Prepared high-quality meals that met customer expectations while adhering to recipe guidelines
- Developed positive working relationships with colleagues through collaboration and teamwork
- Demonstrated ability to multitask effectively while managing multiple orders simultaneously
- Displayed strong communication skills with customers, coworkers, and supervisors
- Showed punctuality and reliability when arriving to work shifts on time
- Participated in regular safety meetings, safety training and hazard assessments
Education
Bachelor of Pharmaceutical Medicine - Master of Pharmacy
University of New South Wales
Sydney, NSW12-2027
Year 7 - Year 12 -
Greystanes High School
Greystanes, NSW11-2022
Kindergarten - Year 6 - undefined
Girraween Public School
Girraween, NSW11.2016
Skills
- Stocking And Replenishing
- Customer Service
- Time Management
- Managing Orders And Deliveries
- Medication dispensing
- Insurance billing
- Patient counseling
- Compounding techniques
- Medication storage
- Customer confidentiality
- Effective communication skills
Certification
- Higher School Certificate (2022)
- Record of Student Achievement (2020)
Timeline
Pharmacy Technician Student
Pharmasave Pharmacy
07.2023 - Current
CUSTOMER SERVICE ASSISTANT
Officeworks
12.2022 - 12.2023
FAST FOOD COOK/SERVICE
Oporto
10.2021 - 08.2022
Kindergarten - Year 6 - undefined
Girraween Public School
Bachelor of Pharmaceutical Medicine - Master of Pharmacy
University of New South Wales
Year 7 - Year 12 -
Greystanes High School
Similar Profiles
Mukarrama KhaliqMukarrama Khaliq
Pharmacy Technician at Pharmasave PharmacyPharmacy Technician at Pharmasave Pharmacy
CHAD M.L. BALONECHAD M.L. BALONE
Pharmacy Technician at Pharmasave PharmacyPharmacy Technician at Pharmasave Pharmacy
CHANCHAL DEBNATHCHANCHAL DEBNATH
Pharmacy Assistant Compounding at Pharmasave PharmacyPharmacy Assistant Compounding at Pharmasave Pharmacy