Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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MALISHA SWASHNA DASS

Derrimut,VIC

Summary

Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Kentucky Fried Chicken
06.2024 - 11.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

PCA Carer

Bolton Clarke Age Care
02.2024 - 05.2024
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Community Support Worker

Change Life Australia
11.2023 - 02.2024
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.

Home Based PCA Carer

01.2023 - 09.2023
  • Maintain general keep up such as cleaning restocking and tidying
  • Protect residents personal belongings
  • Keep accurate record on all forms and systems
  • Report changes of any mental or physical changes in residents to the supervisor
  • Help residents engage in their in their social and leisure activities to ensure they are stimulated

Receptionist

Ngenesys - surveilance centre & King guard Fiji
01.2022 - 01.2023
  • Well trained customer service
  • Sales representative on call, advertising customers on the products we have that best suit their needs and preferences
  • Troubleshooting issues and concerns that customers may have with the systems and redirecting to appropriate departments

Fast Food Worker

Burger King Fiji
01.2019 - 01.2022
  • Customer service role such as making customers aware of new products, prices and daily deals
  • Food handling, cooking, preparing items on the menu and packing food items

Education

Diploma - Community Services

Everest Institute
01.2023

Bachelor - Networks & Security

University Of The South Pacific
01.2022

Skills

  • Able to work within legal and ethical framework
  • Strong team player
  • Work independently
  • Excellent verbal communication
  • Excellent written communication
  • Efficient
  • Trustworthy
  • Punctual

Personal Information

Date of Birth: 05/17/03

Languages

English
Native or Bilingual
Fiji
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Timeline

Shift Supervisor

Kentucky Fried Chicken
06.2024 - 11.2024

PCA Carer

Bolton Clarke Age Care
02.2024 - 05.2024

Community Support Worker

Change Life Australia
11.2023 - 02.2024

Home Based PCA Carer

01.2023 - 09.2023

Receptionist

Ngenesys - surveilance centre & King guard Fiji
01.2022 - 01.2023

Fast Food Worker

Burger King Fiji
01.2019 - 01.2022

Bachelor - Networks & Security

University Of The South Pacific

Diploma - Community Services

Everest Institute

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MALISHA SWASHNA DASS