Malisha Wimalaratna
Pakenham Upper,VIC
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Allocations Officer
Surise2sunrise - Disability and Support Services
Pakenham , VIC
08.2022 - Current
- Responded promptly to customer inquiries or complaints in a polite manner.
- Supervised subordinate staff in carrying out daily duties and activities.
- Guided team members in effectively completing tasks within established timelines
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Recognized by management for providing exceptional customer service.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Accounts Executive
M&L Windscreens
Pakenham Upper, Victoria
01.2020 - Current
- Reconciled bank accounts on a weekly basis.
- Managed customer accounts by providing accurate invoices and payment information.
- Researched and resolved discrepancies between accounts payable and receivable records.
- Managed payroll functions for employees.
- Oversaw accounts payable and payroll.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software.
- Xero and Myob
Administrative Assistant /Customer Service Associate
Global Machinery Sales
Dandenong, VIC
01.2021 - 03.2022
- Organized meetings between executives and outside vendors or clients.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Monitored department budgets by tracking expenses against allocated funds.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Administrative Officer/Spare Parts Manager
SMART Smash Repairs / AMA Smash Repairs
Queanbeyan, NSW/ACT
03.2019 - 10.2020
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Collaborated with other departments to ensure timely deliveries.
- Monitored stock levels regularly to avoid backorders or shortages.
- Coordinated delivery schedules for incoming orders.
- Conducted monthly audits of inventory control systems.
- Inspected returned parts for damage before restocking shelves.
- Ensured accuracy in order processing and invoicing procedures.
- Resolved customer inquiries related to part availability or quality issues.
Sales Associate
Priceline Australia
Endeavour Hills, VIC
11.2015 - 11.2019
- Promoted special offers and discounts to encourage additional purchases.
- Tracked inventory levels throughout the day and restocked items as needed.
- Demonstrated knowledge of store products and services.
- Handled customer complaints in a professional manner.
- Organized displays to attract customers and promote sales.
- Provided product information and answered customer questions.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Greeted customers upon entering the store and provided assistance.
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
Education
High School Diploma -
Nazasreth College
Mulgrave, VIC11-2017
Skills
- Office Administration
- Document Control
- Data Entry
- Meeting planning
- Office Management
- Report Preparation
- Emergency Response Coordination
- Community Relations
- Scheduling
- Invoice Processing
- Data management
- Payroll administration
- Task delegation
- Preparing payroll
- Payroll management
Certification
- WWWC
- Current Police Check
- NDIS Screening Check
- Current Drivers License
- Valid AU Passport
Languages
English
Professional
References
References available upon request.
Timeline
Senior Allocations Officer
Surise2sunrise - Disability and Support Services
08.2022 - Current
Administrative Assistant /Customer Service Associate
Global Machinery Sales
01.2021 - 03.2022
Accounts Executive
M&L Windscreens
01.2020 - Current
Administrative Officer/Spare Parts Manager
SMART Smash Repairs / AMA Smash Repairs
03.2019 - 10.2020
Sales Associate
Priceline Australia
11.2015 - 11.2019
High School Diploma -
Nazasreth College
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