Malissa Maitland
Richmond,NSW
Summary
I am an outgoing, adventurous soul who loves to keep myself busy. I have a strong background in service based working environments, which allow me to use my natural people skills. I believe I have a strong work ethic which makes me an asset to any business. I strive to deliver the best version of myself in my everyday work life. Outside of work I enjoy outdoor activities such as camping, snowboarding, hiking and rock climbing.
Overview
20
20
years of professional experience
Work History
Personal Assistant / social media & office administration
Steel frame & Truss Co
09.2022 - 03.2025
- Assisting the Operations Manager with general organisation
- Document Control
- Accounting
- Invoicing
- Estimating
- CRM & ERP Management (Training Provided)
- Completing Form 15's & Form 12's
- Maintaining Machines4U Customer Leads
- Visiting Project sites to Photograph and take Videos for Social Media
Customer service (front of house) Barista and Cook
Hartley Fresh/Blackheath Vegie patch
02.2021 - 12.2022
- Cooking
- Ordering
- Stock
- Cleaning
- Maintaining and organizing stock
- Customer service
- Fruit and vegetables
- Cash handling
- Barista
- Cash handling
- Food safety supervisor
- Barista
Receptionist and Café Attendant
Coolangatta Surf life saving club
08.2022 - 10.2022
- Memberships
- Administration
- Barista
- Cash handling
- End of day reconciliation
- End of day Cash up of pokie machines
- Stock ordering
- Front of house
Guest experience officer
Ingenia Holidays Byron Bay
12.2021 - 03.2022
- Housekeeping supervisor
- Greeting customers as well as ensuring smooth check in and check out
- Banking
- Bookings in holidays
- All administration skills
- Ordering and stock upkeep
- Customer service
- Handling complaints
- Rentals and accounts
Customer service (front of house)
Taco Joe's Byron Bay
12.2021 - 03.2022
- Waitressing
- Cash handling
- Opening and closing Restaurant
- Cashing up
- Ordering and stock take
- Hostess position
- Managing tables and reservations
Domestic and Commercial Cleaner
Private Clients
01.2018 - 02.2021
- All aspects of domestic cleans
- Bond cleans
- New house cleans
- Jobsite cleans
- General tidy up
- Windows and mirrors
- All other aspects of cleaning
Receptionist and Customer Service Representative
Zoo Fitness Gym
03.2016 - 02.2021
- My role was a combination of customer Service, sales, administration and food service
- My easy going manner as the first point of contact for gym members and prospective members has helped me develop a strong working relationship with all the clients of the center and my colleagues
- In October 2020 I got promoted to General Manager
- I have developed strong administration skills through my management of memberships and the related paperwork, personal training invoicing, stock inventory management and data entry
- CRM proficiency
- Contract administration
- Customer service
- Retail duties
- Cash handling
- Rosters
- Staffing (hiring and resolving issues)
- Ordering
- Oversee day to day operations
- Maintain Budgets and optimize expenses
- Set policies and procedures
- Barista
Administration manager
Sydney West Roofing PTY LTD
01.2014 - 01.2019
- I was an instrumental part of managing this small business including accounts, payroll, staff management, and stock inventory and customer relationship management
- This role required me to be self-driven in order to manage completing priorities like accounting and all aspects of managing a growing small business
- MYOB experience
- Payroll experience
- BAS statements
- Data entry
- Accounts - incoming and outgoing
Childcare professional and Room Leader
Pitt Town Pre-School
01.2010 - 01.2016
- I began working at the pre-school as part of a traineeship in Childcare
- While working and studying I achieved a Certificate III in Childcare and gained experience in all aspects of childcare
- My duties included supervising the safety of children, design and development of schedules for early childcare learning
- I was made a team leader of one of the rooms, which required, along with my other duties, daily management of a small team
Assistant manager
Richmond Pool Shop/Poolside Solutions
01.2005 - 01.2010
- I began working at the retail Pools shop
- While working and studying I achieved a Certificate III in Retail Services
- My duties included helping customer's problem solve and sales, in this job I opened and closed the retail store and handled all cashing up
- Leadership
- Sales
- MYOB retail management
- Admin
- Accounts-incoming and outgoing
- Problem solving
- Chemical handling
- Stock inventory
Receptionist
Hawkesbury Refrigeration
01.2005 - 12.2005
- I began working at Hawkesbury Refrigeration straight out of school
- While working I began learning the aspects of reception work, from answering phones, sales and service
- Sales
- Service organization
- Stock
- First point of contact
- Data entry
Education
First Aid Certificate and Anaphylaxis -
04.2025
Food Safety and handling Certificate -
04.2025
Working with Children check -
01.2021
Certificate III in Childcare -
12.2010
Certificate III in Retail -
12.2009
Skills
- MYOB Intermediate
- Quickbooks intermediate
- Clubware cloud-based CRM software
- Barista
- Time management
- Multitasking and organization
- Strong work ethic
- Strong communication skills
- Dedicated team player
- Valid Driver's license
- Professional and mature
- Microsoft office proficiency
- Food service background
Personal Information
Date of Birth: 19/06/1990
Email: malissaksmith19@gmail.com
Address: 64 East Market street, Richmond NSW 2753
Contact number: 0403 476 670
Timeline
Personal Assistant / social media & office administration
Steel frame & Truss Co
09.2022 - 03.2025
Receptionist and Café Attendant
Coolangatta Surf life saving club
08.2022 - 10.2022
Guest experience officer
Ingenia Holidays Byron Bay
12.2021 - 03.2022
Customer service (front of house)
Taco Joe's Byron Bay
12.2021 - 03.2022
Customer service (front of house) Barista and Cook
Hartley Fresh/Blackheath Vegie patch
02.2021 - 12.2022
Domestic and Commercial Cleaner
Private Clients
01.2018 - 02.2021
Receptionist and Customer Service Representative
Zoo Fitness Gym
03.2016 - 02.2021
Administration manager
Sydney West Roofing PTY LTD
01.2014 - 01.2019
Childcare professional and Room Leader
Pitt Town Pre-School
01.2010 - 01.2016
Assistant manager
Richmond Pool Shop/Poolside Solutions
01.2005 - 01.2010
Receptionist
Hawkesbury Refrigeration
01.2005 - 12.2005
First Aid Certificate and Anaphylaxis -
Food Safety and handling Certificate -
Working with Children check -
Certificate III in Childcare -
Certificate III in Retail -
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