Malith Vidana
Clyde North
Summary
Dynamic Customer Service Manager with a proven track record at KEELS FOOD CITY, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through effective team management and innovative solutions. Excelled in fostering customer loyalty and satisfaction, blending exceptional time management and customer-focused skills to enhance service delivery.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
KEELS FOOD CITY
03.2016 - 01.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
Education
Certificate III - DISABILITY SUPPORT
EINSTEIN COLLEGE OF AUSTRALIA
Melbourne, VIC02-2024
High School Diploma -
Mahinda College
Galle, Sri Lanka08-2008
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
RIGHT TO WORK
I AM CURRENTLY ON A STUDENT VISA WHICH HAS A VALIDITY UP TO 15 MARCH 2027
Timeline
Customer Service Manager
KEELS FOOD CITY
03.2016 - 01.2024
Certificate III - DISABILITY SUPPORT
EINSTEIN COLLEGE OF AUSTRALIA
High School Diploma -
Mahinda College
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