Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Malki Dushani Elangage

Dandenong, Melbourne,Victoria

Summary

Detail-oriented and adaptable professional with experience in supporting customer service, marketing, and administrative operations across diverse sectors. Proven track record in handling client communications, coordinating marketing campaigns, and managing executive-level administrative tasks with efficiency and professionalism. Strong interpersonal and organizational skills, with the ability to multitask in fast-paced environments while maintaining a focus on customer satisfaction and team Eager to contribute to a dynamic organization, with a proactive mindset, and a commitment to continuous improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

AGP Group
Narenpitiya
06.2024 - 06.2025
  • Maintained accurate records of customer transactions and communications.
  • Provided timely follow-up on customer requests and concerns.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Implemented innovative methods for streamlining the customer service process.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Mentored junior team members and managed employee relationships.
  • Contacted customers about potential service upgrades, new services and account changes.

Marketing Administrative Assistant

Camera.lk
Nugegoda
03.2017 - 01.2021
  • Assisted in managing marketing campaigns and social media content.
  • Coordinated scheduling of photoshoots and promotional events for products.
  • Maintained inventory records of marketing materials and supplies.
  • Developed engaging email newsletters to inform customers about promotions.
  • Supported the design team with product photography and layout adjustments.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Generated leads through outbound calling efforts or cold-emailing prospects.
  • Collaborated with internal stakeholders to ensure that all projects are completed in a timely manner.
  • Coordinated with external vendors regarding advertising campaigns or other promotional opportunities.
  • Created content for social media platforms including Twitter, Facebook, LinkedIn, and Instagram.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Drove customer feedback to deliver information to management for corrective action.

Junior Secretary

Asset Group Of Companies
Ward Place
02.2014 - 02.2015
  • Answering all the calls for asset investments and networks.
  • Assisting people in need comes from the Vishwa Parami Foundation and a member of the company charity program committee.
  • Preparing reports and records for Vishwa Parami.
  • Coordinated office communications and distributed important documents promptly.
  • Managed scheduling and appointments for executives and team members.
  • Maintained organized filing systems for efficient retrieval of company documents.
  • Handled incoming calls and directed inquiries to appropriate personnel efficiently.
  • Provided administrative support to management team members as required.
  • Scheduled meetings with internal staff and external clients and vendors as needed.
  • Greeted visitors and scheduled appointments.
  • Answered and directed incoming telephone calls, took messages, and provided information.
  • Created filing systems for easy access to documents.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Greeted visitors and directed to appropriate location or person.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Drove customer feedback to deliver information to management for corrective action.

Education

Advanced Higher Diploma - Administration And Secretarial Proficiency

NIBM
Colombo
11-2014

General English Course - Elementary II

British Council
Colombo
07-2013

London Institute General English - General English

British Council
Colombo
01-2013

GCE A/L - Upper Secondary Education

Mahamaya Ladies College
Kelaniya, Sri Lanka
01-2012

GCE O/L - Secondary Education

Anura Central College
Gampaha, Sri Lanka
01-2011

School Mediation Programme - Mediation Training Programme

British Council
Colombo
07-2008

DITEC Computer Studies - Computer Studies

ESOFT Campus
Colombo

Skills

  • Customer relationship management
  • Marketing coordination
  • Social media management
  • Effective communication
  • Team collaboration
  • Inbound and outbound calling
  • Administrative support
  • Positive and professional
  • Document control
  • Promotional support
  • Verbal and written communication
  • Documentation
  • Stress management
  • Time management

Affiliations

  • Cooking
  • Poetry

Accomplishments

Spelling Award of Excellence as a Top Speller by the British Council of Colombo, Sri Lanka.

Best Performance in General English by Mahamaya Balika Maha Vidyalaya.

Certification

Police Clearance Certificate from the police headquarters located in Colombo, Sri Lanka with an adverse notice of the Sri Lankan Police during the period of 16/04/1994 to 19/03/2024 according to the available records.

Languages

Sinhala
First Language
English
Intermediate (B1)
B1

References

References available upon request.

Timeline

Customer Service Representative

AGP Group
06.2024 - 06.2025

Marketing Administrative Assistant

Camera.lk
03.2017 - 01.2021

Junior Secretary

Asset Group Of Companies
02.2014 - 02.2015

Advanced Higher Diploma - Administration And Secretarial Proficiency

NIBM

General English Course - Elementary II

British Council

London Institute General English - General English

British Council

GCE A/L - Upper Secondary Education

Mahamaya Ladies College

GCE O/L - Secondary Education

Anura Central College

School Mediation Programme - Mediation Training Programme

British Council

DITEC Computer Studies - Computer Studies

ESOFT Campus

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Malki Dushani Elangage