Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Personal Information
Timeline
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Mallary Cratchley

Mosman,Australia

Summary

Experienced, organized, and dependable team member with strong oral and written communication skills. Meticulous attention to detail and a commitment to providing excellent customer care. Able to remain calm and deliver exceptional service in fast-paced, high-stress environments. Seeking a high-energy hospitality position to utilize my hospitality and retail experience and make a meaningful contribution.

Overview

7
7
years of professional experience

Work History

Receptionist

Winn Croucher Partners
08.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Customer service

Bunnings warehouse
01.2022 - 01.2023
  • Self Check Out Customer Service Assistant
  • Customer Service Front Door Meet and Greet
  • Cash Register Assistant
  • Floor Merchandising and restocking sales floor
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Hospitality

Pacific Bay Resort
01.2021 - 01.2022
  • Customer Service Meet and Greet
  • COVID Marshall
  • Food and Beverage (wait staff)
  • Cash Register and guest reservations management

Receptionist

Tie Break Tennis Coffs Harbour
01.2018 - 12.2018
  • Front Desk Receptionist
  • Answering and responding to telephone calls
  • Responding to email enquiries
  • Booking management
  • On-site security management and cleaning

Education

Year 12 -

Bishop Druitt College
12.2022

Skills

  • Excellent interpersonal skills
  • Ability to rapidly acquire new knowledge
  • Adaptability to new environments
  • Skilful communicator
  • Background in drama
  • Public speaking
  • Energetic
  • Involvement in extracurricular activities
  • Proficient in Microsoft Word
  • Proficient in Excel
  • Proficient in Power Point
  • Proficient in online booking tools
  • High standard in personal presentation
  • Strong multitasking
  • Customer Service
  • Clear and effective communication

References

  • Graham Martin, Supplied Upon Request, Pacific Bay
  • Jarrod Kelly, Supplied Upon Request, Tie Break Tennis
  • Nikki Kerr, Supplied Upon Request, Health NSW

Hobbies and Interests

  • International travel
  • Pilates
  • Animals
  • Food and Drinks
  • Makeup

Personal Information

Date of Birth: 09/20/04

Timeline

Receptionist

Winn Croucher Partners
08.2024 - Current

Customer service

Bunnings warehouse
01.2022 - 01.2023

Hospitality

Pacific Bay Resort
01.2021 - 01.2022

Receptionist

Tie Break Tennis Coffs Harbour
01.2018 - 12.2018

Year 12 -

Bishop Druitt College

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Mallary Cratchley