Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
References
Skills
Affiliations
Certification
References
Timeline
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Mallary Cratchley

Mosman,Australia

Summary

Detail-oriented hospitality professional with a proven track record in delivering exceptional customer service, even in high-pressure environments. Strong organizational skills and effective communication abilities enable the achievement of team goals and customer satisfaction. Experienced in fast-paced retail settings, committed to enhancing guest experiences while contributing positively to team dynamics.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Administrator

Winn Croucher Partners
Sydney , NSW
08.2024 - 03.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Filtered emails based on importance and escalated issues to leadership.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Developed strong relationships with clients through excellent customer service skills.

Customer Service

Bunnings warehouse
Coffs Harbour , NSW
01.2022 - 06.2023
  • Self Check Out Customer Service Assistant
  • Customer Service Front Door Meet and Greet
  • Cash Register Assistant
  • Floor Merchandising and restocking sales floor
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Hospitality

Pacific Bay Resort
Coffs Harbour , NSW
01.2021 - 01.2022
  • Customer Service Meet and Greet
  • COVID Marshall
  • Food and Beverage (wait staff)
  • Cash Register and guest reservations management
  • Analyzed trends in hospitality industry standards and recommended changes accordingly.
  • Set up dining room to meet hospitality and service standards.
  • Maintained up-to-date knowledge of industry trends related to hospitality services.
  • Ensured compliance with industry regulations related to hospitality services.
  • Ensured compliance with local laws governing hospitality businesses.

Receptionist

Tie Break Tennis Coffs Harbour
Coffs Harbour , NSW
01.2018 - 12.2018
  • Front Desk Receptionist
  • Answering and responding to telephone calls
  • Responding to email enquiries
  • Booking management
  • On-site security management and cleaning

Education

Year 12 -

Bishop Druitt College
Coffs Harbour
12.2022

Skills

  • Cash handling
  • Problem resolution
  • Time management
  • Team collaboration
  • Multitasking
  • Technical support

Hobbies and Interests

  • International travel
  • Pilates
  • Animals
  • Food and Drinks
  • Makeup

Personal Information

Date of Birth: 09/20/04

References

  • Graham Martin, Supplied Upon Request, Pacific Bay
  • Jarrod Kelly, Supplied Upon Request, Tie Break Tennis
  • Nikki Kerr, Supplied Upon Request, Health NSW

Skills

  • Excellent interpersonal skills
  • Excellent interpersonal skills
  • Excellent interpersonal skills
  • Excellent interpersonal skills
  • Multi-tasking
  • Taking and adjusting to criticism
  • keeping customers happy
  • ability to work in a fast paced environment

Affiliations

  • Pilaties
  • socialising
  • studying
  • puzzles

Certification

  • Responsible Service of Alcohol

References

References available upon request.

Timeline

Office Administrator

Winn Croucher Partners
08.2024 - 03.2025

Customer Service

Bunnings warehouse
01.2022 - 06.2023

Hospitality

Pacific Bay Resort
01.2021 - 01.2022

Receptionist

Tie Break Tennis Coffs Harbour
01.2018 - 12.2018

Year 12 -

Bishop Druitt College

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Mallary Cratchley