MALLIKA PATHAK
Hurstville,NSW
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency- driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Romeo’s IGA, Summerhills
02.2023 - Current
- Working at different department (Cash checkouts, deli, groceries)
- Organizing the stuffs, maintaining the barcode
- Maintaining the weekly special products, price checking and focusing on upselling
- Keeping the records of stocks and the wastage of goods.
Team Leader
Schnitz, Broadway
09.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Handling all the paper works and account (banking, maintaining income and expenses in excelsheet, maintaining stocks)
TEAM LEADER
Schnitz
Miranda, NSW
02.2022 - 09.2022
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Following up and resolving payment issues.
Education
Bachelors of Business and Information Management -
Australian School of Accounting (ASA)
Skills
- Critical Thinking
- Handling Pressure
- Can work on fast pace environment
- Data Management
- Microsoft Office
- First Aid/CPR
- Friendly, Positive Attitude
- Good Work Ethic
- Customer Service
- Planning & Organizing
- Supervision & Leadership
- Active Listening
- Reliable & Trustworthy
- Basic Math
Certification
- Certificate IV in ageing support ( medication) Training - 2022
- certificate in First Aid/ CPR
- Certificate of appreciation from (Rotary Club Nepal) working with rural children of nepal, organizing campaigns.
Timeline
Romeo’s IGA, Summerhills
02.2023 - Current
Team Leader
Schnitz, Broadway
09.2022 - Current
TEAM LEADER
Schnitz
02.2022 - 09.2022
Bachelors of Business and Information Management -
Australian School of Accounting (ASA)
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