Mallikarjun Raichintal

With over 16 years of experience in Pega and Java technologies, I offer a wealth of knowledge and expertise. My background includes extensive experience with Pega Infinity, coordinating and aligning cross-functional workflow designs to meet complex business requirements. I played a key role in an upgrade project from Pega 7.2 to Pega 8.3 in the Cloud, showcasing adaptability to new technologies. Proficient in deployment pipelines using Pega Deployment Manager for efficient CI/CD processes and managing BAU activities using ServiceNow for incident tracking and resolution. Hands-on experience with various Pega rules such as Sections, Flow Actions, Flows, Decision Rules, and integrations like Connect REST, File Listeners, and Service REST demonstrate technical prowess. Strong interpersonal skills and effective mentorship abilities. Committed to continuous learning and fostering a collaborative and high-performing environment. Experience leading the transition of small business customers' functionality for a leading bank and delivering BPM implementation for Macquarie Bank while ensuring quality throughout the project. Known for delivering high-quality solutions, meeting project deadlines, and providing reliable support. Expertise in technical analysis, problem-solving, and user training. Comprehensive skill set combined with a passion for excellence that contributes to organizational success.

• Certified System Architect (CSA), 7.2, Pega
• Certified Senior System Architect (CSSA), 7.2, Pega

• CAS, Customers are entitled to life support protections from the time they first inform either their retailer or distributor that they need life support. The Life Support database manages the minimum requirements for retailers and distributors to register and deregister customers for life support protections., Endeavour Energy, 03/01/24, 09/30/24, Digital Application Specialist, Coordinated and aligned workflow designs from different teams using Pega to ensure they met business needs and followed the technical framework., Managed and resolved escalations for design and testing across applications, providing timely and effective solutions., Assessed and reduced risks to workflow reliability, with a focus on ensuring service availability, performance, quality, and compliance for smooth business and technology operations., Working with business use case requirements, understanding, analysis and implementation, unit testing of functionality, getting the code reviewed., Developed a REST service in Pega and made it accessible for other applications to retrieve and use the data for processing., Configured a new environment setup Authentication Service Azure AD dt3., Worked on Activities, Agents, Data Transforms, Decision tree, Decision table, Declare Trigger and Declare Expression., Involved in Daily Status or Stand-up calls with Business Analyst and Team Members., Involved in Deployment on Lower Environments like Dev to QA., Supported for production deployment with release management teams., Involved in bug fixing activities and execution of functional test cases., Prepared technical design document., Testing Environment Enhancement Support., Responsible for Pega Test cases – Test Results review & upload, Defect management, and Reporting., Pega Infinity '23
• MFG Operations, Track and report the operations area of Macquarie Funds Group (MFG). Generate automatically through Accelerator process. Design, delivery and maintenance of technology solutions for MIM portfolio management and trading., Macquarie Bank, 11/01/21, 10/31/23, Senior System Architect, Working on Integrations, Agents., Working on Email Integration., Involved in enhancing User View experience by Creating/Updating Harness and Sections., Created when rules, Decision Tables, Decision Tree, Sections, Flows., Discussing with different managers getting the knowledge of the application and providing the best solution needed., Creating the framework application needed for the project., Upgrading from Pega 7.2 to Pega 8.3., PEGA 7.3.1, Pega 8.3
• SRP, The Safer Roads Program is a key initiative of the NSW Road Safety Strategy, aiming to improve road safety for the community and reduce the risk and severity of crashes on NSW roads., NSW Transport, 01/01/17, 10/31/21, Senior System Architect, Worked on the Creation of flows, sections, flow actions, Activities, Decision rules, Data Propagation, and case types., Worked on Integrations (Connect-Soap, Connect-Rest), SLA, Agents., Worked on File integration., Helped the team and delivered the project within the timelines., Participated in Daily scrum calls, iteration, and sprint planning meetings., Requirement Analysis and Design Approaches., Coordinated with BA to suggest changes to user stories and estimating the user story delivery points., PEGA 7.2
• IBuy Platform, iBuy Platform is a kind of B2B commerce application that brings suppliers and buyers onto one platform., Procter & Gamble (P&G), 01/01/13, 12/31/16, Developer, Actively involved in the UI Spec. preparation and design of the module., Actively involved in development phase of the product as a team member., Actively involved in client side and server side coding., Generating report in Reporting tool Piwik 1.11., JAVA, J2EE, JSP, Spring, Liferay, Postgresql, JavaScript

Pega, Java, AWS Cloud, Pega Infinity, cross-functional workflow designs, Pega Deployment Manager, ServiceNow, Pega rules, web mashups, Pega frameworks, LiveUI, Clipboard, Tracer, Pega Guardrails, mentorship, agile approach, Banking domain.