Malshi Ranasinghe
Mulgrave,VIC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Beautilogy
Pannipitiya, SriLanka
06.2024 - 12.2024
- Recommended, selected, located, and obtained products to meet customer needs.
- Addressed customer questions and concerns regarding products and services.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
Customer Service Representative
Best Medicare
Nawala, SriLanka
02.2022 - 06.2024
- Identified opportunities for upselling additional products or services based on customer needs.
- Mentored junior team members and managed employee relationships.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
SMI Vocational Training Institute
Gampaha, SriLankaSkills
- Support case resolution
- POS systems expert
- Shipping and logistics
- Order coordination
- Check processing
- Drawer management
Timeline
Customer Service Cashier
Beautilogy
06.2024 - 12.2024
Customer Service Representative
Best Medicare
02.2022 - 06.2024
High School Diploma -
SMI Vocational Training Institute
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