Malti Devi
Melbourne
Summary
As team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
18
18
years of professional experience
Work History
Team Leader
Allied pinnacle
Melbourne, Australia
01.2023 - Current
- Developed and implemented innovative solutions to workplace challenges, resulting in increased productivity
- Developed and maintained effective working relationships with colleagues and customers
- Trained a team of new employees which resulted in a 10% improvement in customer satisfaction scores
- Led a team of colleagues to complete a challenging task, resulting in successful completion of the project
- Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamics
Process Worker
Harvest Moon Marketing
Werribee South, Australia
01.2023 - Current
- Utilized hand tools, power tools, and machinery to assemble components
- Collaborated with supervisors and managers to ensure production goals were met
- Consistently met performance targets and completed assignments ahead of schedule
- Worked effectively in a team environment to complete tasks on time and within budget
- Developed a deep understanding of the company’s products and services to provide accurate information to customers
Aged Care Support Worker
Sigatoka Sub Divisional Hospital
01.2021 - 01.2022
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Responded to customer inquiries in a timely and knowledgeable manner, providing positive customer experience
- Operated a POS system to process payments, refunds, and exchanges
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Maintained a neat and organized front desk area to ensure a professional appearance
Personal Carer
Private
01.2019 - 01.2021
- Administered medication and assisted with personal hygiene needs as required
- Completed courses in basic fire fighting, personal survival techniques, first aid, and personal safety and social responsibility
- Monitored patients’ vital signs and reported changes to medical staff
- Used adaptive equipment to facilitate patient care
- Educated family members on care techniques and safety measures
- Assisted with daily activities, such as bathing, dressing, and eating
- Administered medications and treatments according to doctor’s orders and monitored patient responses to treatment
Sales Representative
Harrisons Fiji Ltd
01.2018 - 04.2019
- Researched competitive products and services and developed strategies to capitalize on their weaknesses
- Created and maintained relationships with key clients, resulting in increased customer loyalty and repeat business
- Developed and implemented customer service procedures and policies
- Acted as a liaison between customers and management, providing timely feedback and updates
- Operated money handling equipment and processed financial transactions accurately and securely
Supervisor
Acme Garment Warehouse
01.2013 - 01.2018
- Developed and implemented a system for tracking employee attendance and absences, resulting in improved accountability
- Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved team dynamics
- Evaluated employee performance and provided regular feedback to ensure goals and objectives were met
- Collaborated with other departments to identify and resolve problems, resulting in improved inter-departmental communication
- Analyzed and reported on key performance metrics, identifying areas for improvement and providing recommendations to management
- Supervised a team of employees, ensuring that tasks were completed in a timely and accurate manner
- Ensured compliance with company policies and procedures, resulting in a successful audit with no outstanding issues
Process Worker
Chase Apparel Ltd
01.2007 - 01.2013
- Learned new skills and technologies quickly to complete assigned tasks
- Demonstrated strong organizational skills and the ability to multitask effectively
- Developed creative solutions to challenging problems and identify ways to improve processes
- Developed a deep understanding of the company’s products and services to provide accurate information to customers
- Maintained a clean and safe work environment, ensuring compliance with all health and safety regulations
- Built positive relationships with colleagues and customers based on mutual respect
Education
National Certificate -
aged and community care
Skills
- Customer Service
- Coordination Skills
- Safety Principles
- Time Management
- Customer Experience
- Customer Service Training
- Cardio-Pulmonary Resuscitation (CPR)
- Workflows
- Operational Data Store
- Knowledge of Packaging and Processing
- Communication Skills
- Leadership
- Problem Solving
- Hard Work and Dedication
- Budgeting Skills
- Operational Excellence
- Account Development
- Employee Performance Management
- Feedback Management
- Analytical Thinking
- Microsoft Office
- Knowledge of Professional Development
- Project Management
- Team Management
- Customer Relationship Management
- Generation of Leads
- Stock Control
- Forward-Thinking
- Self-Motivation
- First Aid and Preparedness
Languages
English
Full Professional
Timeline
Team Leader
Allied pinnacle
01.2023 - Current
Process Worker
Harvest Moon Marketing
01.2023 - Current
Aged Care Support Worker
Sigatoka Sub Divisional Hospital
01.2021 - 01.2022
Personal Carer
Private
01.2019 - 01.2021
Sales Representative
Harrisons Fiji Ltd
01.2018 - 04.2019
Supervisor
Acme Garment Warehouse
01.2013 - 01.2018
Process Worker
Chase Apparel Ltd
01.2007 - 01.2013
National Certificate -
aged and community care