Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Malu Rosealina

Cairns ,QLD

Summary

I am an effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I am highly committed with a hardworking mentality to maintain quality of services and products and have demonstrated being a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. I am an analytical problem-solver with a strength for team building, leading and motivating, as well as demonstrating excellent customer relations aptitude and relationship-building skills.

I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost overall performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Duty Manager

Australian Venue Co
01.2022 - 02.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Assisted in development of marketing materials and campaigns to use for promotions and advertising.
  • Implemented cost-saving measures to enhance profitability and align with budget.
  • Developed and implemented useful strategies to increase sales and customer satisfaction.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Restaurant Manager

Australian Venue Co
09.2020 - 12.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Front of House Supervisor

Australian Venue Co
10.2020 - 09.2022
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus.
  • Managed dining and bar costs by conducting weekly depletion analysis.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Resolved guests complaints while maintaining positive customer environment.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set and oversaw weekly and special event menu plans.

Education

High School Diploma -

Peace Lutheran College
Kamerunga, QLD
11.2018

Skills

  • Process Updates
  • Financial Reporting
  • Payroll Processing
  • Service Coordination
  • Cash Management
  • Employee Development
  • Inventory Management
  • Work Planning and Organization
  • Relationship Building
  • Delegating Work
  • Customer Service
  • KPI Setting and Review
  • Time Management
  • Goal Setting
  • Operations Management
  • Team Supervision
  • Written and Oral Communication
  • New Employee Training
  • Team Development
  • Operational Oversight
  • Attention to Detail
  • Service Management
  • Staff Training
  • Policy Implementation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Managed venue reservations
  • Completed accounts receivable and payable
  • Provided administrative support to my superiors and fellow managers by drafting notes in meetings, filing, and sending documents to Head Office
  • Documented incident reports
  • Collaborated with colleagues of the management team to implement ideas and strategies to assist in time management and communication during trading

Certification

  • Current First Aid and CPR Certificate
  • Approved Manager Certification
  • Responsible Service of Alcohol
  • Responsible Service of Gambling
  • TAB Compliance Certificate

Timeline

Duty Manager

Australian Venue Co
01.2022 - 02.2023

Front of House Supervisor

Australian Venue Co
10.2020 - 09.2022

Restaurant Manager

Australian Venue Co
09.2020 - 12.2022

High School Diploma -

Peace Lutheran College

Similar Profiles

CREATE PROFILE
Malu Rosealina