Maïly Flour

As an event hostess, my role was to be responsible for ensuring a smooth and enjoyable experience for guests at events such as weddings, corporate functions, sport competitions and parties. This position required strong communication and organizational skills.

• Welcoming and informing guests: I am the first point of contact between the guests and the event so I must create a welcoming atmosphere so that they feel good from the beginning.
• Guiding participants to the different areas of the event.
• Registration and management of guest lists: checking registrations and giving badges, programs or goodies.
• Answering questions and managing guest requests.
• Waitress for gala.
• Barmaid for specifics events: making cocktails, serving Alcoholic drinks and soft drinks.

As a supervisory agent in a museum, my role was to oversee the daily operations and staff within specific departments, ensuring that everything runs smoothly.

• Welcomed the public.
• Guided and informed visitors about the exhibitions and services available.
• Offered guided tours or animations for different audiences.
• Assisted in the installation and enhancement of works of art or exhibits.
• Monitored and maintained the pieces of the collection to ensure their preservation.
• Processed to payments and keeping the cash register.

As a Front Office receptionist, my role was to involve providing exceptional customer service to guests, ensuring a smooth and efficient experience from check-in to check-out. This position required strong multitasking abilities, attention to detail, and the ability to handle general inquiries and request with professionalism and grace.

• Checked-in/ Checked-out of customers in English and in French.
• Managed software to govern the campsite.
• Greeted incoming visitors and customers professionally and providing friendly, knowledgeable assistance.
• Handled cash transactions and maintaining sales and payments records accurately.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information in French and English.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Assisted in campsite’s events planning and execution like games, competitions or special nights…

As a Front Office receptionist, my role was to involve providing exceptional customer service to guests, ensuring a smooth and efficient experience from check-in to check-out. This position required strong multitasking abilities, attention to detail, and the ability to handle general inquiries and request with professionalism and grace.

• Checked-in/ Checked-out of customers.
• Took phone reservations.
• Answered emails and making reservations.
• Processed payments and keeping financial transactions up to date.
• Communicated with other team members to ensure a smooth service.
• Provided travelers with information on activities to do in the area.
• Solved possible customer problems.
• Organized theme parties and activities for the hostel.

As a barmaid in a private club, my role was to be responsible for serving drinks and providing excellent customer service to club members.

• Mixed and served a variety of alcoholic and non-alcoholic beverages according to recipes and member preferences.
• Greeted members, taking orders, and ensuring a welcoming atmosphere while addressing any requests or concerns.
• Kept the bar area clean and organized, including restocking supplies and cleaning glasses and equipment.
• Processed transactions, handling cash, and maintaining accurate records of sales.
• Followed health and safety guidelines, as well as responsible alcohol service policies.

As an assistant manager in a hotel, my role was to support the general manager in overseeing daily operations to ensure a high level of service and guest satisfaction.

• Developed strong working relationships with staff, fostering a positive work environment and promoting teamwork.
• Mentored new staff members by offering guidance/support in their assigned roles.
• Scheduled staff shifts to ensure proper coverage during peak arrivals hours.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Managed social’s network of the establishment.

As an housekeeper for an Airbnb, my role was to involve maintaining the cleanliness and organization of the rental property to ensure a positive guest experience.

• Cleaned all areas of the property, including bedrooms, bathrooms, kitchens, and common spaces.
• Washed, changed, and ironed linens and towels to ensure they are fresh and presentable.
• Ensured that essential items like toiletries, kitchen supplies, and cleaning products are well-stocked.
• Prepared the property for new guests by ensuring everything is in order and following any specific instructions from the owner.