Mama Camara
Sydney,NSW
Summary
Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives.
Overview
9
9
years of professional experience
Work History
Operations Coordinator
DHL Supply Chain
01.2021 - Current
- Manage and inspire an operational team of 10 staff
- Implementing an Operating Management System in the team to raise productivity in an effective and efficient manner
- Organise weekly meetings with customers to discuss the team's progress and address issues raised
- Effectively managing daily warehouse operations
- Analyse daily and weekly data to improve productivity and customer satisfaction
- Enforcing compliance with processes and procedures within the team
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Enhanced customer satisfaction by resolving issues promptly and providing exceptional support.
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
Site Administrator
DHL Supply Chain
09.2019 - 01.2021
- Implemented process improvements that resulted in increased accuracy of record-keeping and documentation management.
- Established and maintained relationships with vendors to source affordable, high-quality materials and equipment for construction projects.
- Ensuring that the compliance of safety policies and procedures is being followed
- Developed comprehensive training materials for new employees, contributing to their successful onboarding experience.
- Liaising between 10 warehouse managers and 90 operational staff to maintain a smooth operation
- Effectively manage team schedules, ensuring optimal productivity and timely project completion.
- Conducted thorough site inspections, identifying potential issues and taking corrective action as necessary.
- Established a culture of continuous learning within the team by sharing best practices and encouraging professional development opportunities.
- Established strong relationships with clients to maintain effective communication channels.
Store Person
DHL Supply Chain
07.2016 - 09.2019
- Picked stock according to order sheets and prepared for transport whilst maintaining a high attention to detail.
- Consigning orders to ensure the reliable and successful operation of the Supply Chain
- Regular interaction with couriers and transport logistics team for dispatch of customer orders
- Managed receiving area efficiently by organizing incoming shipments and verifying accuracy against purchase orders.
- Increased overall productivity by cross-training in other departments as needed.
- Packed, secured, labelled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Education
Bachelor of Social Science - Bachelor of International Studies
University of Western Sydney
Parramatta, NSW06.2022
Diploma of Logistics -
TAFE NSW
Blacktown, NSW02.2017
Certificate IV Frontline Management -
TAFE NSW
Blacktown, NSW01.2015
Skills
- Interpersonal Skills
- Team Leadership
- Customer Service
- Attentive Listening
- Critical Thinking
- Problem Solving
- Process implementation
- Scheduling management
- Customer invoicing
- Supply ordering
Accomplishments
- Collaborated with team of 20 to develop a new inventory control program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Operations Coordinator
DHL Supply Chain
01.2021 - Current
Site Administrator
DHL Supply Chain
09.2019 - 01.2021
Store Person
DHL Supply Chain
07.2016 - 09.2019
Bachelor of Social Science - Bachelor of International Studies
University of Western Sydney
Diploma of Logistics -
TAFE NSW
Certificate IV Frontline Management -
TAFE NSW
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