Mamata Poudel
Sydney,NSW
Summary
Versatile kitchen assistant with a strong background in food preparation and customer service. Expertise in inventory management and team collaboration ensures a smoothly run kitchen environment during peak hours.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Kitchen Assistant and Wait Staff assistant
Feels Like Home
Sydney, NSW
10.2024 - 07.2025
- Assisted chefs in food preparation and ingredient organization to enhance efficiency.
- Maintained cleanliness of kitchen equipment and work surfaces to uphold hygiene standards.
- Supported meal assembly for timely service during high-demand shifts.
- Managed inventory through restocking supplies and monitoring expiration dates.
- Followed safety protocols to ensure a hygienic cooking environment.
- Collaborated with team members to streamline kitchen operations and service flow.
- Operated kitchen appliances safely per established guidelines.
- Handled dishwashing duties to ensure a continuous supply of clean dishware.
- Provided excellent customer service to enhance dining experience.
- Maintained cleanliness and organization of dining area and utensils.
- Took orders accurately and communicated them to the kitchen staff.
- Collaborated with team members to ensure smooth service flow.
- Handled cash transactions and processed payments efficiently.
- Resolved customer inquiries and complaints professionally and promptly.
- Prepared tables for service by setting up linens, silverware, and glassware.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Cleared dishes between courses and after guests finished dining.
- Ensured that all orders were taken correctly and in a timely manner.
- Greeted and welcomed customers, providing them with menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Processed payments accurately using cash registers or point-of-sale systems.
- Set up dining room to meet hospitality and service standards.
- Followed all safety procedures when handling hot plates or sharp objects.
- Answered questions about menu selections and made recommendations when requested.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
BBA - Accounting
Australian Catholic University
Sydney, NSWSkills
- Customer service
- Inventory management
- Problem resolution
- Team collaboration
- Time management
- Kitchen equipment operation
- Chef support
- Menu planning
- Order accuracy
- Cleaning and sanitizing
- Food ordering
- Safe food handling
- Allergen awareness
- Health code compliance
- Food storage safety
- Meal presentation
- Kitchen station organization
- Dish garnishing
- Sanitation practices
- Plating assistance
- Food quality standards
- Catering support
Certification
- Barister certification
Timeline
Kitchen Assistant and Wait Staff assistant
Feels Like Home
10.2024 - 07.2025
BBA - Accounting
Australian Catholic University
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