Narayan Bajgain
Perth,Australia
Summary
Dynamic Office Coordinator with proven leadership at Silk Hospitality, excelling in team supervision and conflict resolution. Expert in inventory control and enhancing customer experiences, I consistently ensure high satisfaction levels. Adept at multitasking and utilizing technology, I thrive in fast-paced environments while maintaining compliance and safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Coordinator / Supervisor
Silk Hospitality
Perth, Australia
01.2023 - Current
- Coordinating day-to-day housekeeping operations and office administration.
- Managing linen orders, stock control, and guest supply monitoring.
- Assisting in training new staff and supervising floor operations.
- Communicating effectively between hotel management and housekeeping team.
- Handling shifts reports, staff rosters, and daily briefing documentation.
- Addressing guest service requests and ensuring high satisfaction levels.
Houseperson
Silk Hospitality
Perth, Australia
01.2022 - 01.2023
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Reported guest articles and merchandise damage to managers on duty.
Cleaner
Local Cleaning Services
perth, WA
10.2022 - 12.2022
- Carried out regular cleaning for residential and commercial clients.
- Ensured safe use of cleaning chemicals and equipment.
- Maintained punctuality and reliability, building trust with regular clients.
Barista
Coffee House
Pokhara, Nepal
12.2021 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks.
Receptionist
Hotel Mantra
Pokhara, Nepal
06.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Waiter/Customer Service Sales Representative
ABC Restaurant
pokhara , Kaski
03.2019 - 08.2019
- Delivered quality food and beverage service to guests in a busy restaurant environment.
- Ensured cleanliness and table setup to high hospitality standards.
- Assisted in training new staff on service etiquette and order handling.
- Built strong rapport with customers, leading to repeat visits.
Education
BACHELOR - INFORMATION AND COMMUNICATION TECHNOLOGY
stanley college
WEST PERTH, WA08.2025
High School Diploma - Applied Science
Kurunanidhi Eduction Foundation (KEF)
Pokhara, Nepal07.2020
Advanced Diploma - Telecommunication Network Engineering
Australian Technical Collage Western Australia
Perth, WASkills
- Leadership & Team Supervision
- Time Management & Multitasking
- Conflict Resolution & Problem-Solving
- Communication & Interpersonal Skills
- Organizational & Administrative Skills
- Health, Safety & Compliance
- Technology Proficiency (MS Office, PMS)
- Customer Experience Enhancement
- Inventory & Stock Control
- Adaptability & Flexibility
- Network troubleshooting
- Data analysis
- Project management
Hobbies and Interests
- Travelling
- Reading books
Languages
English
Professional
Hindi
Professional
Nepali
Professional
Certification
- Certificate in Aged Care – Stanley College, Perth WA
- Certificate in Disability Support – Stanley College, Perth WA
- First Aid Certificate – Perth, WA
- Cisco Certified Networking (Project-based) – Perth, WA
- Advanced Diploma in Telecommunication Network Engineering – Australian Technical College WA
- Bachelor of Information and Communication Technology (Ongoing) – Stanley College, Perth WA
Timeline
Office Coordinator / Supervisor
Silk Hospitality
01.2023 - Current
Cleaner
Local Cleaning Services
10.2022 - 12.2022
Houseperson
Silk Hospitality
01.2022 - 01.2023
Barista
Coffee House
12.2021 - 02.2022
Receptionist
Hotel Mantra
06.2020 - 08.2021
Waiter/Customer Service Sales Representative
ABC Restaurant
03.2019 - 08.2019
BACHELOR - INFORMATION AND COMMUNICATION TECHNOLOGY
stanley college
High School Diploma - Applied Science
Kurunanidhi Eduction Foundation (KEF)
Advanced Diploma - Telecommunication Network Engineering
Australian Technical Collage Western Australia
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