Summary
Overview
Work History
Education
Skills
Timeline
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Mamatha Kolluru

Mamatha Kolluru

Perth,WA

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions for supported products.

Overview

4
4
years of professional experience

Work History

Senior Technical Support Associate

Tech Mahindra
01.2021 - 05.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Accepted support calls and self-service tickets, provided Tier 1 and Tier 2 support and troubleshooting for all technology hardware and software utilized.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Highlighted critical technical issues and other operational bottlenecks to the senior management and other stakeholders for implementing effective remedial measures
  • Documented support interactions for future reference.

Network Engineer

Extarc Software Solutions
10.2018 - 12.2020
  • Assisted with implementation and support of network monitoring tools.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Troubleshot complex multi-vendor network service provider issues.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.

Education

Bachelor of Technology - Computer Science

Vardhaman College of Engineering
Hyderabad
05.2017

Skills

  • Safety Protocols
  • Support Ticket System Management
  • Efficient Service
  • Tracking and Documentation
  • Issue and Resolution Tracking

Timeline

Senior Technical Support Associate

Tech Mahindra
01.2021 - 05.2022

Network Engineer

Extarc Software Solutions
10.2018 - 12.2020

Bachelor of Technology - Computer Science

Vardhaman College of Engineering

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Mamatha Kolluru