MAMATHA MADDELA
Brisbane,Australia
Summary
Experienced adept in data analysis, proficient in SQL queries, data cleansing, and visualization tools such as Power BI and Tableau. Experienced in applying statistical techniques, machine learning algorithms, and predictive modeling for insightful analysis, with a knack for communicating findings effectively to stakeholders.
Additionally, professional proficient in technical support deployment, ensuring high-quality services within SLAs, and possessing strong interpersonal skills for effective collaboration. Skilled in ITIL Service Management processes and tools like ServiceNow, with a background in managing, configuring, and monitoring ICT environments.
Overview
7
7
years of professional experience
Work History
ICT Support Deployment Technical
E-Health Queensland. Government
10.2023 - 04.2024
- Manage and oversee ICT environments, including hardware, software, and network infrastructure, ensuring optimal performance and reliability.
- Configure and implement ICT solutions tailored to organizational requirements, leveraging expertise across various technical domains.
- Monitor ICT systems for performance metrics, promptly addressing any issues to maintain service availability and uptime.
- Provide high-quality ICT support to clients, responding to inquiries and resolving technical issues within established SLAs.
- Effectively manage workloads and prioritize tasks to ensure efficient delivery of ICT services and support.
- Identify and troubleshoot ICT-related problems, employing analytical skills and technical knowledge to implement timely and effective solutions.
- Demonstrate strong interpersonal skills to cultivate positive working relationships with clients and colleagues, fostering collaboration and teamwork.
- Enhance client service delivery through proactive communication, empathy, and responsiveness to client needs and concerns.
- Create and maintain comprehensive system documentation and work instructions, ensuring accuracy and accessibility for internal stakeholders.
- Exhibit excellent oral and written communication skills, facilitating clear and effective communication with clients, colleagues, and stakeholders.
Data Analyst
Freelance
04.2023 - 09.2023
- Retrieve relevant data from databases using MySQL queries.
- Cleanse and transform raw data to ensure accuracy and consistency.
- Perform data aggregation, filtering, and joins as needed for analysis.
- Develop visually appealing and interactive dashboards using Power BI and Tableau.
- Create insightful charts, graphs, and maps to represent key metrics and trends.
- Customize dashboards to meet specific project requirements and stakeholder needs.
- Apply statistical methods and machine learning algorithms to analyse data patterns and trends.
- Conduct predictive modelling to forecast future outcomes and identify potential opportunities or risks.
- Explore data through exploratory analysis techniques to uncover hidden insights.
- Interpret analysis results to extract actionable insights and recommendations.
- Generate comprehensive reports summarizing key findings and presenting them in a clear andunderstandable manner.
- Collaborate with stakeholders to ensure insights are aligned with project objectives and contribute toinformed decision-making.
IT Analyst
JNIT TECHNOLOGIES
01.2017 - 01.2018
- Conduct comprehensive analysis of existing IT systems, processes, and workflows to identify areas for enhancement and optimization.
- Develop detailed specifications and design proposals for IT solutions, encompassing software applications, hardware configurations, and infrastructure components.
- Provide technical assistance and guidance to end-users, troubleshooting issues, and resolving problems to minimize disruptions to operations
- Create and maintain comprehensive documentation, including system specifications, user guides, and support documentation to facilitate knowledge transfer and training.
- Identify potential risks and vulnerabilities within IT systems and propose mitigation strategies to safeguard against security breaches and data loss.
- Proactively identify opportunities for process improvement and efficiency gains, driving initiatives to streamline workflows and enhance IT service delivery.
- Monitor regulatory requirements and industry standards relevant to IT operations, ensuring adherence to legal and compliance obligations.
- Manage IT projects from initiation to completion, including project planning, resource allocation, and stakeholder communication to achieve project objectives.
- Provide training and support to end-users on new technologies and systems, promoting user adoption and proficiency.
Education
Masters - Information Technology -
Griffith University
01.2021
Btech - Computer Science Engineering -
Avanthi Institute of Engineering Technology
01.2015
Skills
- Java / MySQL
- SCCM/CCM/AD
- Azure / Python
- Power-BI / HTML - CSS
- End User Computing
- Networks and Unified
- ServiceNow/D-Tractor
- Trouble Shooting Communication
- Data Analytics
- MS Office 365
- Servers
References
- Sivshankar, Technology Officer in Queensland Government, 0420475464
- Amrutha Pannala, Testing Developer in Suncorp, 0406688694
Timeline
ICT Support Deployment Technical
E-Health Queensland. Government
10.2023 - 04.2024
Data Analyst
Freelance
04.2023 - 09.2023
IT Analyst
JNIT TECHNOLOGIES
01.2017 - 01.2018
Masters - Information Technology -
Griffith University
Btech - Computer Science Engineering -
Avanthi Institute of Engineering Technology
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