Summary
Overview
Work History
Education
Skills
Timeline
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Mamatha Narayana

Carlingford,NSW

Summary

Experienced programming professional with strong leadership skills and a proven track record of surpassing targets. Committed to ensuring compliance with regulations and quality standards through diligent management and monitoring practices. Specializing in Project Management, skilled at overseeing and executing projects from inception to completion with precision and efficiency.

Overview

21
21
years of professional experience

Work History

Project Coordinator

Woolworths
11.2022 - Current
  • Currently working as Project Coordinator in People Systems Project ( Procurement ).
  • Key Principles 1. Maintain accuracy, attention to detail and self-driven in all activities undertaken 2. Drive outcomes to achieve and align to People System Process. 3. Engaging the right people at the right time to contribute to tasks being assigned. 4. Create consistent ways of working and understanding of WoW Applications and People Systems tools 5. Ensure to be prepared for meetings to help drive positive outcomes in a timely manner
  • I Ensure individual timesheets are entered by COB each week reflecting PS Resource Plan
  • Utilization of the Woolworths Cost Estimator for forecasts and actuals and ensure to adhere to the PS processes. Ownership of the cost estimator and changes, help drive accurate forecasting for projects
  • Support the CAS Business Case process
  • Raise TA/PO in a timely manner according to People System processes.
  • Maintain Vendor tracking sheets & process vendor invoices in line with project forecasts
  • Track Project POs, Governance & links using the PS Project tracking sheet
  • Onboard and support new People Systems resources
  • Maintaining the PS Dashboard with project data

Project Coordinator /Junior PM

Greencross Pvt Ltd (Petbarn)
03.2021 - 11.2021
  • Company Overview: Greencross is Australasia’s leading specialty pet care retailer with over 230 stores, operating under the brand names of Petbarn and City Farmers in Australia and Animates in New Zealand.
  • As part of the GX IT Transformation Program, it was assessed the current Magento 1 system (ecommerce platform’s) ability to support the execution of the strategy is end of life. After a thorough procurement process, GX has select Magento 2/Adobe Cloud as the new ecommerce platform, in partnership with Acid Green and Fusion Factory.
  • I am a passionate Digital leader with extensive skills in eCommerce, Customer Experience and Human Centered Design, Data Analytics & Innovation.
  • As PC working autonomously and with ambiguity.
  • Establishing and managing effective project operations to deliver quality outcomes.
  • Managing large, diverse teams to deliver complex cross functional solutions. Including matrix, virtual reporting lines and virtual teams onshore and offshore.
  • Exceed stakeholder expectations through the application of stakeholder and change management disciplines.
  • Leadership of end to end Project and software development lifecycle, including translating business requirements into people, process and technology changes in line with agreed cost, quality and timeframe.
  • Control project design and planning activities associated with complex cross functional solutions.
  • Effectively control and manage issues, risks, dependencies and changes in scope.
  • Greencross is Australasia’s leading specialty pet care retailer with over 230 stores, operating under the brand names of Petbarn and City Farmers in Australia and Animates in New Zealand.

Program/ Project Coordinator

Chubb Insurance
10.2019 - 02.2021
  • Worked closely with the Program manager, Scrum Masters, Project Managers to provide support and assistance on Agile based Project with:
  • Experience on providing end-to-end program support on with a focus on Agile Project Management and Release Planning.
  • Maintained oversight of project and operational plans to ensure agreed timelines are achieved utilizing Agile and Scaled Agile (SAFe) methodologies.
  • High level of experience in planning, scheduling, and reporting at Portfolio, Program and Project levels.
  • Created and maintained a program governance calendar that included key meetings and reporting dates.
  • Supported delivery across numerous projects within a program including: Project governance, Project/Program reporting including to Steering committees, Resource management.
  • Day to day assistance in management and governance of financial monitoring, reporting and compliance for IT Projects including: Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
  • Organising, attending, and participating in stakeholder meetings.
  • Documenting and following up on important actions and decisions from meetings.
  • Utilized Project Management Institute (PMI) framework to develop project artifacts and Risk and Issues Management processes.
  • Contributed to continual improvement of Project Governance, Delivery and Assurance & Internal Risk Frameworks.
  • Managed cross-functional teams across various levels of the IT Organization using Agile Framework and Waterfall Methodology.
  • Facilitated the identification and capture of program risks, dependencies and issues and program quality assurance.
  • Assisted the EPMO with project quality assurance health checks.
  • Meeting coordination i.e. sending invitations, organising meeting rooms, minute taking and distribution, ensuring actions are followed up by due dates.
  • Helped administer and support collaboration tools i.e. JIRA, Confluence, MS Teams, MS Project.
  • Provided administrative support as needed e.g. on boarding of new starters, system access requests.
  • Worked collaboratively with teams to ensure coordination of activity across business.
  • Proactively contributed to the PM community by identifying continuous improvement opportunities and recommendations based on project experiences/lessons learned.
  • Key Achievements: Implemented a bi-weekly meeting with 9 other department heads to discuss goals, updates, and challenges, increasing productivity across departments by 20% YoY.
  • Grew working capital by 30% in 6 months, allowing the company to take advantage of better resources for continued growth.
  • Instrumental in setting up new Hire accounts, implemented clear process and maintained the data repository as reference for the project wide.

IT Project Coordinator

UTC – Chubb Fire & Security
06.2018 - 09.2019
  • Monitored, Tracked, reported on the status of project deliverables, to ensure Time, Cost and Quality Metrics are in line with approved Project Plans for assigned Agile based projects.
  • This includes assisting project related Risk Management by area of non-compliance to improve project outcomes and reduce project related risk.
  • Contributed to development of Project Plan under guidance of project Manager to develop future capability including researching and analyzing options in relation to Business cases and Project deliverables to guide optimal decision making.
  • Maintained and Ensured the projects adhere to frameworks and all documentation is maintained appropriately.
  • Maintained project risk and issue registers and participated in reviews.
  • Partnered with executives and their teams to implement agile practices, enabling them to become nimbler and operate with best-in-class efficiency to make and meet commitments, and deliver business value sooner.
  • Chaired and facilitated meetings where appropriate and distribute minutes to all project team members.
  • Supported Team in successfully learning agile principles in a manner that is consistent with both their project vision and business demands.
  • Operational Excellence/Key Performance Metrics: Deep understanding of field service processes and CRM/field service software functionality.
  • Application of ACE toolset to project delivery, use of MFA and DIVE to continuously improve project management processes.
  • Key Achievements: Managed a team of BA’s and Developers to successfully deploy a new data processing platform ahead of schedule.
  • Created a 20-page training manual from scratch and led bi-weekly training sessions for new system guides.
  • Successfully managed and distributed Helpdesk ticket system according to the issue type, Technician workload and urgency.

BA / Project Coordinator

Tata Consultancy Services
04.2011 - 01.2017
  • Company Overview: Client: American Express Global New Account (AMEX GNA)
  • Update and maintained project schedule as per customer requirements through interfacing with the Program Manager, Deputy Program Manager, and various Program Team Members.
  • Governance – Introduced a more custom and robust delivery methodology (Prince 2) that the program could follow by introducing templates, artefacts and stage gates that would be needed, while instilling a culture of documentation and transparency that had been lacking.
  • Project plans and schedules – Developed High level program plans, detailed project plans, testing plans, application development plans and release plans.
  • Reporting - Creating and building up regular reporting templates and graphs to be used - Monthly Steering packs, weekly leadership team meetings and project team meetings.
  • Project Library – Introduced a central project library and used Confluence and SharePoint for Wiki pages and regular updates and information sharing amongst teams spread in multiple geographic locations. (Europe, America, Asia and Australia).
  • Resourcing – Ensure the program was aware of what resourcing is needed and defined roles and responsibilities to eliminate issues the incumbent vendor faced.
  • Knowledge transfer – Setup transition workshops, Knowledge transfer sessions and team building workshops to the new on-board Program teams, including, Program Managers, Project managers, Test managers, testers, developers and other Subject matter experts.
  • Defect/Issue tracking – Introduce a more robust defect tracking mechanism that could deliver results and closure of the growing number of defects, while ensuring smooth transition of duties and information between teams and subject matter experts.
  • Prepared internal quarterly and annual portfolio monitoring reports. Communicated regularly with management regarding portfolio performance.
  • Client: American Express Global New Account (AMEX GNA)

Project Coordinator

Tata Consultancy Services
11.2010 - 03.2011
  • Company Overview: Client: PNC Financial Services
  • Conducted comprehensive review and analysis of Cost Estimate Proposal (CEP) in order to accurately monitor relevant lines that track back to project budget and assist procurement and project team leader with implementation of money-saving methods.
  • Involved in Collation & Analysis of business requirements/ existing source system (various data sources of PNC).
  • Managed schedule & dependency, project risk & financials and reviewed deliverables.
  • Effectively apply organization skills toward facilitating efficient project execution through document management, vendor financial/accounting management, and business unit charges administration, with a strong focus on delivering high-value projects with quality standards.
  • Handled quarterly forecasting reports using Excel Spread Sheets for financial reporting, cash flow income, expenses and performed price analysis on proposals and change orders.
  • Demonstrated solid understanding by participating and negotiating with contracts; prepared contractual documents, inputted vendors' proposals for purchase orders, and set- up projects for project managers, and accounting.
  • Participate in project kick-off meeting for collation of requirements from the business and documentation of project.
  • Conducted Project Data Plan (PDP) sessions, design/ implementation walkthroughs including test setup and end user sign off meeting.
  • Documented test strategy/ test approach, signoffs for various project phases; prepared test report & test plans. Ensured compliance to project delivery schedules and other Service Level Agreements (SLA) parameters.
  • Client: PNC Financial Services

Tech Lead / Project Coordinator

Tata Consultancy Services
02.2010 - 10.2010
  • Company Overview: Client: American Express—Dallas Texas
  • Coordinate all relevant departments' activities to ensure smooth flow.
  • Assisted program managers with various documentation and reports.
  • Assist with domestic and international event planning arrangements.
  • Responsible for costing, estimating, and planning projects.
  • Preparing Project Initiation documentation.
  • Responsible for ensuring best value is obtained for the project including supplier base, use of internal and external resources.
  • Maintaining and completing Project Key Performance Indicators.
  • Writing detailed and summarized project progress reports.
  • Identifying, costing, and processing any contract variations.
  • Tracking activities against the detailed project plans.
  • Updating project plans to include agreed changes.
  • Producing accurate financial reports.
  • Monitoring actual expenditure figures against project budgets.
  • Organizing and facilitating Project Steering / Operating Committees meetings.
  • Client: American Express—Dallas Texas

Technical Lead

Tata Consultancy Services
06.2007 - 02.2010
  • Company Overview: Client: Bank of America—Dallas, Texas
  • Client: Bank of America—Dallas, Texas

Technical Lead

Tata Consultancy Services
06.2006 - 05.2007
  • Company Overview: Client: EMC—Cork, Ireland
  • Client: EMC—Cork, Ireland

Developer

Tata Consultancy Services
01.2005 - 06.2006
  • Company Overview: Client: AVIVA –Bangalore, India
  • Client: AVIVA –Bangalore, India

Education

Bachelor of Science - Information Technology

PMI- Certified Project Management Professional (PMP) -

12.2013

PRINCE2 – Foundation Examination -

12.2013

Skills

  • Project coordination and support services
  • Management of project controls, governance, and reporting
  • Stakeholder liaison and meeting coordination
  • Project frameworks, tools, and governance controls
  • Project plans, schedules, budgets, and knowledge management
  • Requirements gathering and status reporting
  • Benefits tracking and project task leadership
  • Strong communication skills and stakeholder management
  • Autonomous work and attention to detail
  • Strategic planning and resource management
  • Decision-making and conflict resolution
  • International experience and intercultural awareness
  • Project management methodologies (Prince 2, PMBOK, Agile)
  • Team coordination
  • Budget coordination
  • Critical thinking
  • Program management
  • Project regulations
  • Document oversight
  • Vendor management
  • Resource management
  • Spreadsheet tracking
  • Good judgment
  • Financial analysis
  • Budget preparation
  • Program reviews
  • Resource coordination
  • Problem-solving
  • Team leadership
  • Flexible and adaptable
  • Decision-making
  • Multi-operations management
  • Verbal and written communication
  • Detail-oriented
  • Presentation
  • Procurement
  • Project coordination
  • Multiple priorities management
  • Status reporting
  • Cost management
  • Forecasting

Timeline

Project Coordinator

Woolworths
11.2022 - Current

Project Coordinator /Junior PM

Greencross Pvt Ltd (Petbarn)
03.2021 - 11.2021

Program/ Project Coordinator

Chubb Insurance
10.2019 - 02.2021

IT Project Coordinator

UTC – Chubb Fire & Security
06.2018 - 09.2019

BA / Project Coordinator

Tata Consultancy Services
04.2011 - 01.2017

Project Coordinator

Tata Consultancy Services
11.2010 - 03.2011

Tech Lead / Project Coordinator

Tata Consultancy Services
02.2010 - 10.2010

Technical Lead

Tata Consultancy Services
06.2007 - 02.2010

Technical Lead

Tata Consultancy Services
06.2006 - 05.2007

Developer

Tata Consultancy Services
01.2005 - 06.2006

PMI- Certified Project Management Professional (PMP) -

PRINCE2 – Foundation Examination -

Bachelor of Science - Information Technology

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Mamatha Narayana