Mamta Achari
Experienced Human Resource and Customer Service
Hampton Park,Australia
Summary
Results-oriented professional with a diverse background in Human Resources and Customer Service, offering a unique blend of skills in talent management, employee engagement, and customer satisfaction. Proven track record of implementing strategic HR initiatives to foster a positive work culture while delivering exceptional service to clients and customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative - Kitchen / Console
BP Truckstop Dandenong
Dandenong, Australia
04.2023 - Current
- Customer service,
- Food handling,
- Coffee making,
- Store replenishment and tidying,
- General cleaning duties (as well as other minor inclusive roles).
- Strengthened customer retention by offering discount options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Customer Service and Administration Officer
THE AMAZING BABY COMPANY
Melbourne, Australia
08.2022 - 04.2023
- Upload customer orders in SAGE,
- Respond to customer enquiries on Zendesk,
- Upload customer orders from shopify,
- Upload Qantas orders on SAGE,
- Update tracking information on shopify for customer,
- Update Qantas tracking information on Qantas website.
- Updated databases with new customer contact details or changes in existing accounts.
- Assisted organizational efforts by filing, entering data and answering phones.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Maintained positive working relationship with fellow staff and management.
Client Services Administrator
DAVID HAN & ASSOCIATES
New Zealand, New Zealand
10.2021 - 05.2022
- Provide office and administrative support,
- Email clients to obtain additional tax information required by the accountant to prepare tax returns,
- Respond to client’s general queries and tax related queries,
- Prepare and send client tax correspondence,
- Liaise with third parties such as suppliers and vendors via email to obtain additional tax information on behalf of clients,
- Any other task the firm might reasonably request, Assists other staff as required from time to time,
- Xero Advisor and Payroll certification.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly and efficiently.
- Ensured all customer service activities were completed in a timely manner.
- Assessed customer feedback data to identify areas for improvement in customer experience.
- Organized, maintained and updated client records in database system.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Administrator - Talent Acquisition and HR Partnership
FIJI NATIONAL UNIVERSITY
Suva, Fiji
01.2020 - 04.2021
- Provide advice and guidance to manager talent and acquisition about recruitment related issues,
- Prepare and communicate offer letters and contracts to new employees and existing employees,
- Consulting with departments to implement the HR policy and processes,
- Participate in meetings, investigations and consultations, Coordinate background screening (e.g Police, and medical clearance check, etc.) for short-listed candidates,
- Facilitate advertisements, expatriate work permit application, Updating,
- maintaining and auditing of personal data for all the employees.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted in the development of new administrative systems, procedures and policies.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained filing system for important documents such as contracts.
- Monitored emails, sorted mail accordingly.
- Created presentations using Microsoft PowerPoint.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Performed data entry tasks into computer databases from paper documents.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided general administrative support to staff members.
- Worked closely with human resources to support employee management and organizational planning.
- Answered incoming calls and responded to customer inquiries.
- Checked office stock to determine supply levels and maintain inventory.
Administrator - People Performance & Development
FIJI NATIONAL UNIVERSITY
Suva, Fiji
03.2019 - 12.2019
- Process medical insurance queries,
- Participate in meetings,
- investigations and consultations,
- Maintain record database for the department,
- Organize training and development workshops for new and existing staff,
- Facilitate employee on-boarding and off boarding for the university,
- Prepare Employment Relations reports, Manage logistics and coordinate training/ workshops,
- Answer general inquiries relating to performance, promotions and training,
- Coordinate team meetings, project meetings, and conference calls.
Payroll Clerk/ Human Resources Assistant
SIGATOKA ELECTRIC LIMITED
Sigatoka, Fiji
09.2018 - 02.2019
- Participate in meetings, investigations and consultations,
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.
- Update, maintain and audit of personal data for all the employees,
- Employee leave management, Process recruitment and selection, Facilitate employee confirmation letters,
- Document management, Compile activity report on a weekly basis,
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Coordinated child support deductions and distributed wage assignments.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Monitored internal controls over payroll functions.
- Processed and issued employee paychecks, statements of earnings and deductions.
- Accurately processed data, validation and transmission for weekly, semi-monthly payrolls.
- Established employee payroll files and updated existing files with new information.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Deal with general HR issues such as annual leave, bereavement, maternity, paternity, flexible working requests, timesheets, etc
- On a daily basis, Knowledge of GCT Payroll.
- Maintained and verify accurate records of all payroll transactions.
- Responded to employee inquiries regarding payroll and timekeeping.
Recruitment & Selection Officer -
LAND TRANSPORT AUTHORITY
Suva, Fiji
10.2017 - 09.2018
- Conducted candidate interviews to gain additional insight into professional background and skill set.
- Prepared and set up new employee orientations.
- Processed, verified and maintained personnel-related documentation.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Searched employee files to obtain information for authorized persons and organizations.
- Reviewed resumes submitted by applicants for open positions.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing screening paperwork.
- Updated employee database with changes in job title, salary information or contact details.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Initialized background checks for potential new hires.
- Interviewed job applicants to obtain and verify information for screening and evaluation.
- Appoint interview panel members, Attend to recruitment queries, Facilitate job advertisements, creating job descriptions and personal specifications and reviewing job applications Contact shortlisted candidates for interviews/job tests, HR secretariat in longlist/shortlist,
- Compile panel reports and staff selection reports, Prepare and communicate offer letters and contracts to new employees and existing employees, First point of contact for any Human Resources issues, Facilitate appointment letters and employee confirmation letters,
- Co-ordinate with external panel with regards to recruitment, e.g Accident Compensation Commission, Fiji (ACCF), Water Authority Fiji, Ministry of Lands and Mineral Resources, Ministry of Transport and Infrastructure, Fiji Police, Assist in Effective Job Application Training prepared by the HR team, Coordinate with advertisement agencies,
- Knowledge of the open merit recruitment and selection, Knowledge of link technologies back office and online recruitment portal, Administer logistics for training, Allocate temporary relieving officers’ and attaches according to respective regions and department’s needs, Participate to represent the authority at Careers/Jobs Expo organized by universities in Fiji.
Human Resources Attaché
AIRPORTS FIJI LIMITED
Nadi, Fiji
01.2017 - 10.2017
- Facilitate logistics for recruitment (longlist/shortlist/interviews),
- Staff orientation,
- Support the Executive Chairman’s Assistant,
- Attend to external calls, employee queries and emails, Facilitate employee confirmation letters, attachment approval and extension letters,
- Maintain staff movement record (promotion, resignation, termination, new appointment and temporary engagement),
- Maintain Human Resource Information System (HRIS) and manual vacancy files, Distribute new uniforms to employees,
- Prepare new and existing employees with employment contracts,
- Provide administrative and logistical support during competitions such as the Airports Fiji Limited (AFL) artwork competition.
Sales Assistant
MEENOOS LAUTOKA
01.2016 - 01.2016
- Attend to customers, Stock take, Set up the stationary section, Tag clothes.
Education
Graduate Diploma - Management (Learning)
The Learning Professional
Melbourne, VIC06-2024
Bachelor of Commerce - HR Management & Industrial Relations /Management
Fiji National University
Fiji12-2018
Skills
- Data Collection
- Paperwork Processing
- Call Management
- Appointment Scheduling
- Product Knowledge
- Consultative Sales
- Information Security
- Complaint Resolution
- Scheduling
- Report Generation
- Inbound and Outbound Calling
- Data Entry
- Multi-Task Management
- Problem-Solving Abilities
- Product Sales
- Typing Proficiency
- Order Processing
- Documentation
- Customer Relationship Management (CRM)
- Problem Resolution
- Staff Training
- Report Preparation
- Clerical Support
- Team Development
- Microsoft Office Expertise
- In-Store Support
- Administrative Support
- Credit Card Payment Processing
- Computer Proficiency
- Proofreading
- Spreadsheets
- Document Control
- Client Relations
- Microsoft Excel
- Microsoft Office Suite
- Critical Thinking
- Report Creation
- Customer Relations
- Project Management Abilities
- Microsoft Outlook
- Order Fulfillment
- Retail Sales Customer Service
- Adaptive Team Player
- Customer Service
- Conflict Resolution
- Active Listening
- Coordination
- Positive and Professional
- Microsoft PowerPoint
- Warranty Service
- Filing
- CRM Software
Availability
Monday to Friday 7.30am – 10pm except for Wednesday.
Personal Information
- Date of Birth: 1994
- Marital Status: Married
Languages
Hindi & English
Volunteer Experience
Heath on wheels at Namara District School, 02/16/19, Sai Prema Foundation Fiji, Ministry of Health & Medical Services, and Shri Sathya Sai Sanjeevani Medical Centre
References
- Lukas Egonidis, TABC Melbourne, Lukas@theamazingbabycompany.com.au, (+61) 400037100
- Priya Darshani, Baker Heart & Diabetes Institute, Priya.Darshani@baker.edu.au, (+61) 450141585
- Mrs. Saleshni Kumar, Senior HR Partnership Fiji National University, saleshnikumar0502@gmail.com, Ph: 3394 000 – Ext 2613, Mobile: (+679) 9979031
- Mrs. Katriona Williams, Senior HR Partnership Fiji National University, katriona.williams@fnu.ac.fj, Ph: 3394 000 – Ext 2613, Mobile: (+679) 9390442
- Mr. Irimaia Rokosawa, GM Finance and Administration Land Transport Authority, irimaia.rokosawa@lta.com.fj, Mobile: (+679) 9905484
- Ms. Alumeci Korobiau, Training Coordinator Land Transport Authority, alumeci.korobiau@lta.com.fj, Ph: 3392166, Ext #: 1162, Mobile: (+679) 9907 028
Certification
- Fiji Human Resources Institution Member (14/06/20) Membership No. 131
Languages
English
Professional
Hindi
Professional
Timeline
Customer Service Representative - Kitchen / Console
BP Truckstop Dandenong
04.2023 - Current
Customer Service and Administration Officer
THE AMAZING BABY COMPANY
08.2022 - 04.2023
Client Services Administrator
DAVID HAN & ASSOCIATES
10.2021 - 05.2022
Administrator - Talent Acquisition and HR Partnership
FIJI NATIONAL UNIVERSITY
01.2020 - 04.2021
Administrator - People Performance & Development
FIJI NATIONAL UNIVERSITY
03.2019 - 12.2019
Payroll Clerk/ Human Resources Assistant
SIGATOKA ELECTRIC LIMITED
09.2018 - 02.2019
Recruitment & Selection Officer -
LAND TRANSPORT AUTHORITY
10.2017 - 09.2018
Human Resources Attaché
AIRPORTS FIJI LIMITED
01.2017 - 10.2017
Sales Assistant
MEENOOS LAUTOKA
01.2016 - 01.2016
Graduate Diploma - Management (Learning)
The Learning Professional
Bachelor of Commerce - HR Management & Industrial Relations /Management
Fiji National University
- Fiji Human Resources Institution Member (14/06/20) Membership No. 131
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