Summary
Overview
Work History
Education
Skills
Websites
LANGUAGE
Timeline
Generic
Mamta Karki

Mamta Karki

Meadowbank

Summary

Versatile and detail-oriented hospitality professional with a Bachelor's degree in Hospitality Management with strong in-hand experience in front office, housekeeping, and food & beverage service. Demonstrated outstanding ability with professionalism across globally recognized Hospitality brands in Nepal, Dubai, and Australia. Diverse operation management skills with accuracy and adaptability alongside with attention to detail. Proficient in leveraging systems PMS- Opera, Protel, Micros more. Recognised for reliability, strong teamwork, and a proactive approach to exceeding expectations. Passionate about continuous learning and contributing to operational excellence in dynamic hospitality environments.



Overview

4
4
years of professional experience

Work History

Guest Service Agent

Vibe Hotel Sydney
01.2024 - Current
  • Providing Excellence Guest Service with Check-in/Check out .
  • To provide efficient service to address inquiries and request during and after the guest stay.
  • Handling Emails and calls in professional way.
  • Resolving guest queries and escalating complex issues to management promptly.
  • Coordination with peers and upper management for effective and efficient guest experience.
  • continuous follow-up for feedback to improve and maintain quality standards.

Cluster Reservation Co-Ordinator

Travelodge Hotel Waterfront
11.2023 - 01.2024
  • Handling reservations calls and emails.
  • Maintained proper coordination with Guests and Properties for smooth work productivity.
  • Enhanced customer satisfaction with prompt and efficient replies.
  • Implemented effective management tactics for resolving obstacles and boost team efficiency.
  • Handling group bookings and events.

Lobby Ambassador

Palace Downtown Hotel (EMAAR)
09.2022 - 10.2023
  • Assisted event coordination within the lobby area, creating memorable experiences for guests attending special events.
  • Trained new team members on best practices for guest relations, contributing to consistently high levels of customer service across the team.
  • Maintained a welcoming atmosphere for all guests, contributing to positive reviews and repeat visits.
  • Conducted regular inspections of lobby area, addressing any cleanliness or maintenance concerns promptly to maintain high standards of presentation.

Room Attendant

Movenpick Hotel Jumeirah Village Triangle
10.2021 - 08.2022


  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.

Education

MBA -

The Institute of International Studies
07-2026

Bachelor of Arts - Hospitality And Tourism Management

Academy of Culinary Arts & Hospitality
01.2022

Skills

  • Opera Reservation System

  • POS Handling

  • Communication

  • Meeting deadlines

  • Teamwork

  • Critical thinking

  • Complaint handling

LANGUAGE

Nepali
English
Hindi

Timeline

Guest Service Agent

Vibe Hotel Sydney
01.2024 - Current

Cluster Reservation Co-Ordinator

Travelodge Hotel Waterfront
11.2023 - 01.2024

Lobby Ambassador

Palace Downtown Hotel (EMAAR)
09.2022 - 10.2023

Room Attendant

Movenpick Hotel Jumeirah Village Triangle
10.2021 - 08.2022

MBA -

The Institute of International Studies

Bachelor of Arts - Hospitality And Tourism Management

Academy of Culinary Arts & Hospitality

Similar Profiles

CREATE PROFILE
Mamta Karki