Mamta Lama
Devonport,Australia
Summary
Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Quick to learn new systems and adaptable to changing needs to support the team effectively. Track record of adapting to dynamic situations and maintaining positive customer experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Teacher & Administrative Support
RTC English
04.2015 - 12.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained organization and efficiency while managing multiple tasks in a dynamic environment.
- Assisted in administrative tasks, ensuring smooth daily operations.
- Self-motivated, with a strong sense of personal responsibility.
Cafe Owner
Sattva Cafe
01.2020 - 07.2022
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
Training & Team Collaboration
British Council Nepal
04.2015 - 04.2017
- Conducted training sessions for diverse groups, ensuring clear communication and skill development.
- Facilitated strong relationships between teachers through open communication channels and collaborative problem-solving approaches.
- Adapted to different teacher needs, providing effective support and assistance.
- Sorted and organized files, and reports.
Administrative Assistant
Kathmandu Frontier Associates Pvt. Ltd.
04.2011 - 09.2011
- Managed records, schedules, and appointments to maintain smooth operations.
- Improved accuracy in record-keeping by regularly updating student database information with any changes to personal or academic status.
- Assisted in event coordination and provided administrative support.
Customer Service Representative
Globerian India Pvt. Ltd
05.2006 - 05.2008
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Maintained accurate records and processed customer data efficiently.
- Ensured high-quality service while adhering to company policies and standards.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
Education
Bachelor of Education -
Nagarjuna College
Kathmandu, Nepal02.2013
Bachelor of Business Studies -
Hari Khetan Campus
Birgunj, Nepal07.2008
Skills
- Problem-solving
- Effective Communication
- Collaborative Teamwork
- Organizational skills
- Administrative skills
- Effective Multitasking
- Adaptability
- Friendly and approachable
Certification
- CELTA, British Council, Kathmandu, Nepal, 12/01/14, 01/31/15
- School-Based Assessment Training-ESL, Cambridge International Examination, 06/01/13, Certificate to assess candidates’ coursework in accordance with Cambridge regulations.
Timeline
Cafe Owner
Sattva Cafe
01.2020 - 07.2022
Teacher & Administrative Support
RTC English
04.2015 - 12.2024
Training & Team Collaboration
British Council Nepal
04.2015 - 04.2017
Administrative Assistant
Kathmandu Frontier Associates Pvt. Ltd.
04.2011 - 09.2011
Customer Service Representative
Globerian India Pvt. Ltd
05.2006 - 05.2008
Bachelor of Education -
Nagarjuna College
Bachelor of Business Studies -
Hari Khetan Campus
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