MAN NGUYEN

• Installed, repaired, and conducted preventive maintenance on desktop systems and peripheral devices.
• Maintained core IT infrastructure, including file servers, security camera systems, AV equipment, projectors, scanners, and UPS units.
• Provisioned new user accounts, configured workstations, and deployed hardware setups to support onboarding and operational needs.
• Diagnosed and resolved network and system issues, ensuring consistent connectivity and optimal performance.
• Delivered end-to-end hardware and software support for convention and expo events, including setup, troubleshooting, and on-site assistance.
• Planned and executed scheduled upgrades for servers and network equipment to enhance reliability and scalability.
• Updated and maintained IT policies, procedures, and documentation to align with organizational standards and compliance requirements.
• Administered Cisco Unified Communication Manager (CUCM), managing call center agent configurations, and telephony infrastructure.
• Provided comprehensive networking support, including printer installations, email configuration, VPN setup, and general equipment deployment.
• Recommended hardware solutions and oversaw procurement and upgrade initiatives to meet evolving business requirements.
• Liaised with vendors to escalate technical issues and coordinate support, ensuring timely resolution of equipment faults.
• Communicated technical concepts clearly and effectively to both technical and non-technical stakeholders via phone and in-person interactions.
• Delivered hands-on support to internal teams and external distributors, resolving hardware and software issues with professionalism and efficiency.
• Ensured availability and accurate tracking of IT equipment, consumables, and supplies.
• Provided technical support for VISIA facial analysis, Reveal imager, and Evolt 360 Bioscan systems.
• Collaborated cross-functionally to ensure the successful execution of major events, including the setup of onsite and virtual POS systems for Expos and Conventions.
• Installed and upgraded wireless access points, performed structured cabling, and optimized network infrastructure for improved performance.
• Consistently demonstrated professionalism, approachability, and a proactive attitude in supporting colleagues and customers.

• Assembled and configured PCs and servers, including hardware upgrades and firmware updates; managed desktop rollouts and operating system imaging aligned with customer SOEs.
• Delivered onsite support for hardware installations and ServiceDesk operations, diagnosing faults and resolving configuration issues in collaboration with vendors.
• Conducted quality inspections and maintained detailed documentation of operating manuals and configuration procedures, achieving a 98% configuration success rate within SLA targets.
• Provided outsourced desktop support for a financial institution, ensuring reliable system performance and user satisfaction.
• Maintained the network infrastructure for the Logistics Department, including database backups, system builds, printer installations, and daily technical support.
• Led a large-scale deployment of 3,000 Acer Android tablets, handling configuration and rollout logistics.
• Managed and updated client asset records to ensure accurate inventory tracking.

• Led a team of four personnel in managing daily operations within a 600m² warehouse, ensuring efficient task delegation and seamless workflow execution.
• Provided logistics support to internal client services and external customers, consistently achieving a 99% accuracy rate across goods receiving, shipping, and invoicing processes.
• Delivered technical service support encompassing configuration, maintenance, and warranty repairs for PCs, laptops, and servers.
• Assisted with Tier 1 helpdesk support, resolving hardware and software issues for clients.
• Redesigned the warehouse layout to maximize space utilization and improve workflow efficiency; supported the establishment of a dedicated computer configuration lab to enhance technical operations.
• Delivered proactive shipment status updates to corporate departments and external clients, fostering transparency and ensuring on-time delivery.

Warehouse & IT Support Assistant

• Collaborated effectively within a team of three to maintain a safe, organized, and OH&S-compliant warehouse environment.
• Managed the receipt of incoming goods and accurately recorded deliveries in the inventory system.
• Coordinated the shipping and invoicing of goods and services with a strong focus on accuracy and timeliness.
• Led and supervised quarterly stocktakes, ensuring inventory integrity and process efficiency.
• Handled return authorizations (RAs) and processed client credits in accordance with company procedures.
• Provided technical support as a system administrator assistant, supporting both internal client services and external customers.

Operations Assistant

• Supported the Operations Manager with data input, control, and administrative coordination.
• Performed accurate data entry and generated daily operational reports for the General Manager.
• Scheduled daily installation tasks for technical teams, ensuring timely execution and resource alignment.
• Created and reconciled daily invoices, investigated discrepancies, and resolved billing queries.
• Handled customer inquiries via phone, providing prompt and courteous support.
• Proficient in Lotus Suite and Microsoft Office Suite for reporting, documentation, and communication tasks.