Mana Uchida
Brisbane,QLD
Summary
Hardworking employee enthusiastic about learning all kind of fruits sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Representative
Daika Osaka Seika
04.2021 - 06.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Assistant Teacher Volunteer
Uegahara Junior High School
09.2018 - 08.2019
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Worked with teacher and administrators to enforce school policies and procedures.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in lessons, curriculum and homework planning.
Restaurant Waitress
Hiro Coffee
01.2018 - 05.2019
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - General Literature
Kwansei Gakuin University
Hyogo In Japan03.2021
Skills
- Problem-Solving Strengths
- Expense Reporting
- Staff Training
- Product Promotion
- Client Development and Retention
Timeline
Sales Representative
Daika Osaka Seika
04.2021 - 06.2023
Assistant Teacher Volunteer
Uegahara Junior High School
09.2018 - 08.2019
Restaurant Waitress
Hiro Coffee
01.2018 - 05.2019
Bachelor of Arts - General Literature
Kwansei Gakuin University
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