Manaia Stainton
Blackwater,QLD
Summary
Adept at administrative support, I boosted customer satisfaction and streamlined operations at Virgin Active Health Clubs and Black Iron Gym. Leveraging strong communication skills and maintenance management, I effectively managed tenant relations for Blink Property Queensland, enhancing property efficiency. My proactive approach resulted in significant improvements in service delivery and operational workflows.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Blink Property Queensland
06.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Liaised with and organised appropriate contractors for required maintenance jobs.
- Correspond professionally via email and phone with tenants and owners.
Commercial Cleaner Supervisor
Ultra Clean and Maintenance
07.2022 - Current
- Supervised teams to complete commercial and mine site cleaning projects within deadlines.
- Streamlined workflow with well-organized scheduling and timely completion of assigned tasks.
- Preserved building integrity by carefully selecting appropriate chemicals for various surfaces and workplaces.
- Reduced workplace hazards by diligently identifying and addressing potential safety risks during cleaning tasks.
Administration Assistant
Black Iron Gym
09.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
Administration Assistant
Virgin Active Health Clubs
01.2016 - 07.2018
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Create and manage thousands of customer profiles over 7 clubs utilising various software programmes and microsoft office.
- Effectively execute arrears calls in order to bring down club debt and meet specific debt collection goals.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
Education
NZ Cert in Travel Aviation And Flight Attending - Tourism
New Zealand School of Tourism
Auckland, NZ12.2017
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Maintenance Management
Timeline
Assistant Property Manager
Blink Property Queensland
06.2023 - Current
Commercial Cleaner Supervisor
Ultra Clean and Maintenance
07.2022 - Current
Administration Assistant
Black Iron Gym
09.2021 - 09.2022
Administration Assistant
Virgin Active Health Clubs
01.2016 - 07.2018
NZ Cert in Travel Aviation And Flight Attending - Tourism
New Zealand School of Tourism
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